Jason Brown Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

In this role, I have contributed to the testing of the cPanel & WHM web hosting automation software both in the front end and backend, and to the testing of the new store website (store.cpanel.net)* Maintain and improve CI/CD pipelines in Gitlab, enabling additional products to integrate automated tests.* Develops automated JavaScript/TypeScript POM Playwright e2e tests, constantly increasing confidence in the software and reducing manual testing efforts by 25%.* Maintained 500+… Show more In this role, I have contributed to the testing of the cPanel & WHM web hosting automation software both in the front end and backend, and to the testing of the new store website (store.cpanel.net)* Maintain and improve CI/CD pipelines in Gitlab, enabling additional products to integrate automated tests.* Develops automated JavaScript/TypeScript POM Playwright e2e tests, constantly increasing confidence in the software and reducing manual testing efforts by 25%.* Maintained 500+ playwright tests, ensuring 99% accuracy and reducing maintenance efforts needed by other teams.* Automated Rest API testing using Playwright (Typescript) and Perl, resulting in a 50% reduction in API regression testing time, accelerating release cycles, and improving overall product stability.* Mentored and coached junior SDET/QA peers, contributing to their professional development and upskilling.* Developed and maintained Perl Selenium tests, ensuring continued accuracy, and contributed heavily to the transition to Playwright, improving test stability and reducing maintenance overhead.* Created and refined manual test cases, increasing test coverage by 15% and uncovering critical usability issues.* Identified and reported defects to maintain product integrity.* Contributed insights for departmental procedure improvement.* Employed Jira, Testrail, and Agile practices.* Collaborated on effective change implementation and testing strategies. Show less

Houston, Texas Area

Supported our product and the technical support division

Houston, Texas Area

Houston, Texas

Houston, Texas

Provided exemplary customer serviceAssisted customers with issues of a wide variety, ranging from billing to technical issues with their hosting accounts, VPS, and dedicated serversAssisted level one and two agents in resolving their calls and educate them on policies, technical fixes, and solutions.Recognized and escalate known issues and opportunities for improvement for other agents.Identified and recommended solutions for customers to take advantage of.

Alvin, Tx

Developed new hire agents. Certified new agents on call handling skills.Provided floor support for all agent types. Continued development of current agents.Facilitated team meetings and promote each employee to check updates daily so that every employee has the most up to date information for their role.Assisted with the knowledge transfer during the on the job training processConducted discussions on agent’s call performance and provide constructive feedbackAnalyzed and… Show more Developed new hire agents. Certified new agents on call handling skills.Provided floor support for all agent types. Continued development of current agents.Facilitated team meetings and promote each employee to check updates daily so that every employee has the most up to date information for their role.Assisted with the knowledge transfer during the on the job training processConducted discussions on agent’s call performance and provide constructive feedbackAnalyzed and developed performance improvement plans, and drive improvements in the key performance indicators that the department utilized Show less

Alvin, Tx

I provided excellent customer service and troubleshooted the most complex dish network/TV related issues over the phone

Alvin, Tx

My responsibilities included providing excellent customer service, troubleshooting technical issues, and explaining billing issues to customers over the phone. I took 30-100 calls per day.

Operated cash register and prepare up to 3 food orders at a time Trained new employees of Café proceduresOpened, operated and closed the entire area by myself – responsible for customer satisfaction, cleaning, and locking up at nightZoned store aisles and return abandons to the sales floor

Associate Of Applied Science, Computer Information Technology - Computer Networking

Activities and Societies: Peer Education, Web designer for the peer educators webpage Graduated May 14, 2014

General Studies