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@webpros.com
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Daniel Yordanov is listed as Lead Support Engineer / Technical Content Writer at WebPros, a company with 18 employees, based in Plovdiv, Plovdiv, Bulgaria. AeroLeads shows a work email signal at webpros.com and a matched LinkedIn profile for Daniel Yordanov.
Daniel Yordanov previously worked as Lead Support Engineer at Webpros and Senior Support Engineer at Webpros. Daniel Yordanov holds College Degree, Computer Systems Networking, 6 (On A Scale Of 1 To 6) from European Innovative Technologies College "Omega".
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AeroLeads found 1 current-domain work email signal for Daniel Yordanov. Compare company email patterns before reaching out.
An adaptable and transformational leader with outstanding attention to detail and an ability to work independently or with minimal supervision. Skilled in Customer Service, Sales and Technical Support, with more than 10 years of experience in the Information Technology and Services industry. Expert in building cross-functional teams, demonstrating exceptional communication skills and making critical decisions while under pressure. Able to apply customer satisfaction and retention concepts to IT to improve the user experience for clients, employees and administration. Qualified to explain complex technical terms and concepts in simple words. Excellent at writing knowledge base articles and creating instructional videos. Interested in cybersecurity, system administration, DevOps, Web Development, IoT and Project Management.
Listed skills include International Sales, Direct Sales, Sales, Sales Management, and 63 others.
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A career timeline built from the work history available for this profile.
Plovdiv, Bulgaria
- Coordinates defined service levels, service agreements and coordinates the help desk operation.- Coordinates and evaluates processes to identify, track, escalate, resolve and report customer problems.- Adheres to defined standards and measures for quality and customer satisfaction requirements.- Analyzes and evaluates the technical performance and.
Plovdiv, Bulgaria
- A proven track record in technical support and customer satisfaction positions- Experience of working in a Linux and Windows environment via command line- Extensive knowledge of the underlying principles of web hosting services in a Linux environment (web, email, SSL, DNS and IP addressing, firewalls/security)- Experience with software management in.
Orlando, Florida Area
- Transformed Customer Service and Sales representatives into Technical Phone Support Representatives through coaching, mentoring and training sessions- Supervised the CSAT survey marketing program of the company- Oversaw SLA metrics and identified opportunities for service improvement- Forecasted labor requirements and managed team schedules- Assisted VIP.
Orlando, Florida Area
- Expanded the Phone Support subdivision into a separate department- Planned, scheduled and executed performance improvement training sessions for the representatives by analyzing their feeble points- Established key principles in achieving SLA compliance within the teams- Conducted customer satisfaction surveys in collaboration with Marketing- Led by.
Orlando, Florida Area
- Evaluated phone, email, ticket and chat conversations followingcustomer satisfaction company standards- Supervised escalated customer service, sales, customer verification,customer retention and technical support cases as needed- Analyzed customer service statistics and designed performance improvementplans for employees- Planned and organized the.
Orlando, Florida Area
- Coached new entry-level employees in the company's customer service policies, procedures and best practices- Conducted timely and constructive performance evaluations- Generated performance improvement plans based on pre-approved KPIs- Gathered and interpreted data on customer satisfaction- Analyzed employee performance data while creating reports for.
Orlando, Florida Area
- Identified cross-sell/up-sell opportunities, multi-line options for customers- Performed outbound calls for renewal, verification and customer retention purposes- Professionally answered a high volume of calls, chats and emails- Managed follow up calls and emails to customers promptly- Coached new hires on the system and standard operating procedures.
Plovdiv, Bulgaria
- Worked with customers/employees to identify computer problems and advise on the solution- Updated self-help documents so customers/employees can try to fix problems themselves- Installed and configured computer systems and peripheral devices- Provided timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and.
Orlando, Florida Area
- Managed large amounts of incoming phone calls, chats and emails- Generated sales leads and upsold when given the opportunity- Explained web concepts such as DNS, IP, datacenters and servers- Performed CDD and EDD verification according to KYC procedures- Identified and assessed customers’ needs to achieve satisfaction- Provided accurate, valid and.
Gatlinburg
- Started guests off with a positive initial experience at the front door- Greeted, seated, queued and paged guests, both walk-ins and reservations- Guided guests through the restaurant while explaining about the memorabilia that was displayed- Answered questions accurately and politely- Maintained a clean and organized waiting area- Answered the phone to.
Other employees you can reach at webpros.com. View company contacts for 18 employees →
Ralf Klemke
Colleague at Webpros
Cologne, North Rhine-Westphalia, Germany, Germany
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LA
Lucía Arrosa Mailhos
Colleague at Webpros
Barcelona, Catalonia, Spain, Spain
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AS
Aleksandar Stoev
Colleague at Webpros
Bulgaria, Bulgaria
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VL
Vladimir L.
Colleague at Webpros
Sofia, Sofia City, Bulgaria, Bulgaria
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MS
Mikhail Shport
Colleague at Webpros
Sofia, Sofia City, Bulgaria, Bulgaria
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AD
Aaron Dobberfuhl
Colleague at Webpros
Houston, Texas, United States, United States
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CF
Chen Furstenberg
Colleague at Webpros
Greater Barcelona Metropolitan Area, Spain
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PV
Pavel Vokhmyanin
Colleague at Webpros
Sofia, Sofia City, Bulgaria, Bulgaria
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JB
Jason Brown
Colleague at Webpros
Houston, Texas, United States, United States
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FS
Fedor Shchudlo
Colleague at Webpros
Amsterdam, North Holland, Netherlands, Netherlands
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In the course of study the main focus was on subjects such as: - Basic programming in C and C ++ - Web development and design with HTML.
Activities and Societies: Table tennisThe specialty's main objective is providing the students complex knowledge in two foreign languages.
Activities and Societies: Debate Team, Student CouncilPrincipal subjects / occupational skills covered: Economics, Information.
Quick answers generated from the profile data available on this page.
Daniel Yordanov works for WebPros.
Daniel Yordanov is listed as Lead Support Engineer / Technical Content Writer at WebPros.
AeroLeads has found 1 work email signal at @webpros.com for Daniel Yordanov at WebPros.
Daniel Yordanov is based in Plovdiv, Plovdiv, Bulgaria while working with WebPros.
Daniel Yordanov has worked for Webpros, Tmdhosting, Pinot Trading Ltd., and Hard Rock International.
Daniel Yordanov's colleagues at WebPros include Ralf Klemke, Lucía Arrosa Mailhos, Aleksandar Stoev, Vladimir L., and Mikhail Shport.
You can use AeroLeads to view verified contact signals for Daniel Yordanov at WebPros, including work email, phone, and LinkedIn data when available.
Daniel Yordanov holds College Degree, Computer Systems Networking, 6 (On A Scale Of 1 To 6) from European Innovative Technologies College "Omega".
Daniel Yordanov is listed with skills including International Sales, Direct Sales, Sales, Sales Management, Management, New Business Development, Marketing Strategy, and Account Management.
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