Jeffrey Polley Email & Phone Number

Grand Forks, North Dakota, United States

Grand Forks, North Dakota, United States

Grand Forks, North Dakota, United States

I was one of many field technicians that are responsible for conducting on-site repair for Dell and Lenovo’s product stacks. We also service a few clients where we a ‘smart-hands’ dispatched by a central IT office to a branch office without normal IT presence.

Grand Forks, North Dakota, United States

I provided technical support to all members of the UND community with primary focus on chat and phone support. My job was to help ensure that students and facility are able use technology to enhance the learning process. This includes general tech support and troubleshooting of classroom AV equipment. I also managed a fleet of checkout laptops(~100.

Lafayette, Georgia, United States

Cost of Quality Engineering is critical in determining the root cause of non-repairable field failures. I developed test procedures for electronic controls to be used in production, the field, and return unit failure analysis. These procedures are useful in determining where errors occur is all phases of the product life cycle. Procedures were developed.

Ringgold, Georgia, United States

While working for the county government I provided support for new computer deployments across all county departments, including: E911, Fire, Sheriff, District Attorney, and Board of Commissioners. I was responsible for supporting issues that would require on-site visits. I also drew up bids for the purchase of equipment to stream public meetings and.

I was responsible for repairing and maintaining the student HP Chromebook fleet (~4500 devices). This included everything from diagnosis, to ordering parts, to conducting repairs. My duties expanded to responding to end user submitted tickets and doing ‘house calls’ to classroom and offices. While I primarily provided support for ChromeOS and Windows.

Electrical And Electronics Engineering

Education record

Education record