•Ensured candidates were satisfied with every part of their experience, From initial greeting through the exam completion. •Provided quality service to candidates and program coordinators inquiring about exam status, availability.•Proposed improvements to the applications to enhance customer experience while giving exam.•Participated in special projects that contributed to the overall improvement of the department.•Conducted periodic reviews and audits to identify areas of improvement.•Provided training sessions and workshops for support staff to enhance their technical skills and knowledge of support procedures.•Quick respond to critical incidents or emergencies, such as system outages, security breaches, or data loss, to minimize downtime and impact.•Gathered feedback from customers about their exam experiences and using this information to make improvements to the process.

•Verified the identity of each test-taker by checking their photo ID and confirming that the person matches the photo and information on the ID.•Enforce the rules and guidelines set by the test administrator or institution. This includes ensuring that no cheating or unauthorized aids are used during the exam, and that all participants adhere to the specified code of conduct.•Actively monitor test-takers to deter cheating or irregularities. This may involve walking around the room, observing behavior, and checking for any signs of misconduct.•Address procedural questions from test-takers, such as clarifying instructions or directing them to the appropriate resources.•Helped test-takers with special accommodations or accessibility needs. This could involve providing extra time, reading questions aloud, or making necessary adjustments to the testing environment. Observed any suspicious behaviour, cheating, or irregularities during the exam, they are responsible for documenting and reporting these incidents to the appropriate authorities or administrators.•Ensured the security of exam materials, including collecting and accounting for all test papers, answer sheets, or electronic devices used during the exam.•Completed reports and documentation related to the administration of the exam, including incidents, irregularities, and any special accommodations provided.

•Helped telecom customers by addressing inquiries, resolving problems, and offering solutions related to their telecom services, including mobile, internet, and television.•Help customers understand their bills, assist with payment issues, and manage account-related inquiries, such as plan changes, upgrades, and cancellations.•Offer technical assistance for troubleshooting issues with telecom services, such as network connectivity problems, device configurations, or service outages.•Identified opportunities to upsell or cross-sell telecom services, such as additional data plans or new devices, to customers based on their needs and preferences.•Handled customer complaints and concerns professionally and effectively, aiming for a satisfactory resolution while adhering to company policies and procedures.•Collaborated with colleagues, technical teams, and other departments within the telecom company to resolve complex issues and improve customer service processes.•Solicit and collect customer feedback to gain insights into their experiences and areas for improvement and report this feedback to relevant teams.