Alberto Quiñones Email & Phone Number

Houston, Texas Area

• Support and assist users with hardware, multimedia devices, mobile devices, enterprise applications and software business solutions including cloud software. Install and configure enterprise software as needed.
• Logged and tracked incidents via SNOW.
• Assisted other IT department team members with installations and configurations such as Power BI, Oracle Client; export/import of data.
• Image and Deploy Workstations and Laptops with Windows 10 & Office 365 Ent., using SCCM and Software Center; configured mobile devices using Microsoft Azure Multi-Factor Authentication; perform computer maintenance and.
• Serviced networked printers and plotters as needed

The Woodlands

• Support and assist users with hardware, multimedia devices, mobile devices, enterprise applications and software business solutions including cloud software. Install and configure enterprise software as needed.
• Logged and tracked incidents via SNOW.
• Assisted other IT department team members with installations and configurations such as Power BI, Oracle Client; export/import of data.
• Image and Deploy Workstations and Laptops with Windows 10 & Office 365 Ent., using SCCM and Software Center; configured mobile devices using Microsoft Azure Multi-Factor Authentication; perform computer maintenance and.
• Serviced networked printers and plotters as needed

Prairie View, Texas

• Supported Faculty and Staff Campus wide on every IT related request or issue submitted via SNOW.
• Imaging Workstations using KACE and Filewave systems; respectively for Windows and MAC OS. Setup up workstations as needed.
• Managed Workstation domain accounts using ADManager Plus.
• Collaborate with Information Technology Services (ITS) team on a Campus wide Information Security
• Compliance Audit to ensure the Campus and its Departments are in compliance with required security standards; verify each and every workstation to have the appropriate and up to date software mandated it by ITS Staff.

Houston, Texas Area

• Provided remote desktop support to onshore and offshore staff of all levels Worldwide usingTeamViewer
• Maintain, modify and troubleshot network accounts using Active Directory tool in RSAT
• Troubleshoot and resolved IT issues and requests over the phone, walk-ins and ticketing system(Service Now) to employees of all levels; assisted on issues with hardware, software, networking, andother computer-related.
• Order, configure and deploy standard corporate image on desktops and laptops via PXE; installed,update and change settings in user's workstations as necessary via SCCM and Group Policy, and/ormanual setup
• Collaborate on the migration of Windows 7 to Windows 10; and Office 365 Business Premium
• Setup, Configure, and troubleshoot Corporate email in mobile devices using MobileIron for personnelof all levels, onshore and offshore

Houston, Texas Area

• Answer, evaluate, prioritize and log incoming calls, voice mail, e-mail, and walk-in requests into ticket tracking system ServiceNow
• Provided desktop support to all levels of staff within the organization; troubleshoot and resolve, hardware & software issues; configure and troubleshoot corporate email using AirWatch on iPhones, iPads, Android, and.
• Create and maintain network accounts using Active Directory; troubleshoot and solve Citrix sessions and account access issues using Citrix Access Management Console
• Obtained Dell Certified Associate certification
• Collaborate on the creation of the image to be installed in Desktops & Laptops company-wide; imaged computer systems for new and current staff as requested; performed installations and changes to user’s workstations as.
• Trained users on software and hardware on-site as requested. Assisted in miscellaneous tasks as needed

Houston, Texas Area

• Log and track incidents into Service Center System via incoming calls, email, and chat; from Shell users worldwide
• Provide bilingual remote support to users using Netmeeting and/or Remote Desktop; troubleshoot and resolved hardware and software issues
• Moved-Up into the mobility support team; diagnosed, troubleshoot and solved hardware & software issues; solved user and laptop access issues; solved connectivity issues via WAN, LAN, WiFi, Portable Modems, Dial-Up, and.
• Assisted in training and coaching new analysts

Houston, Texas Area

• Log and track incidents via incoming calls, web-chat and email from Compaq customers in Latin American Countries
• Provided support for the end-user line of Compaq products such as desktops, laptops, projectors, printers and iPaqs
• Obtained ACT (Accredited Compaq Technician) certification
• Moved-Up into the team who provided support for Compaq Authorized Service Providers; including Servers and High-End Workstations within the business line of Compaq products; assisting ASPs with installations, upgrades.

Master Of Business Administration (Mba)

Bachelor Of Science (B.S.), Computer Systems Engineer