Jaqueline Ramos Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

• Construction and monitoring of performance indicators, aligned with organizational goals and customer needs. With a strong focus on continuous improvement and operations in various sectors such as CRM, SEO, Geomarketing, education, consortiums, utilities, healthcare, automotive, electrical, and investments.• Development and refinement of action plans to optimize the performance of loyalty programs, in collaboration with business areas. Also involved in gathering and defining data requirements, working with business and IT teams to ensure clarity in expectations and needs.• Data table modeling and pipelines from various sources to support complex analyses and ensure data integrity.• Use of Supermetrics, SQL, BigQuery, GCP, and Databricks for querying, manipulating, analyzing databases and ETL.• Creation of dashboards/reports to monitor KPIs and specific campaigns using Power BI, Looker Studio, and Google Analytics.• Conducting presentations on program results and insights for internal stakeholders and clients. Additionally, delivering training to equip teams and stakeholders.• Use of GitLab and GitHub for code versioning.• Experience with agile methodologies and the use of Jira for task management.

Porto Alegre, Rio Grande Do Sul, Brasil

São Paulo, Brazil

• Audit, analysis, and improvement of ITIL processes with a strong focus on crisis management, problem management, change management, event management, and incident management. Compliant with ISO 20,000, with a focus on optimizing performance indicators (KPIs).• Root cause investigation for complex problems, using techniques such as 5W2H, RCA, and Post Mortem to minimize operational impacts.• Creation and analysis of performance reports and improvement proposals to enhance operational effectiveness.• Backlog/service desk queue management, ensuring efficient and swift resolution of tickets, prioritizing incidents, and maintaining effective communication with the team to ensure deadlines and SLAs are met.Key Hard Skills: Power BI, Excel, ServiceNow, Bizagi, and SQL Server.Key Soft Skills: Problem-solving, flexibility and adaptability, proactivity, time management, communication, analytical thinking, teamwork, continuous learning ability, and punctuality.

São Paulo, Brazil

PT: • Gestão de indicadores de performance, focando na otimização e eficiência dos processos de TI.• Auditoria e revisão de tickets para garantir a conformidade e a qualidade dos registros e soluções.• Desenvolvimento de dashboards para monitoramento de operações e análise de dados em Excel e Power BI.EN: • Managed performance indicators, focusing on optimizing and improving IT processes.• Conducted ticket audits and reviews to ensure compliance and quality of records and solutions.• Developed dashboards for monitoring operations and data analysis in Excel and Power BI.

Santa Adélia, São Paulo, Brasil

PT: •Atendimento ao público e gestão de processos administrativos em conformidade com as políticas do DETRAN-SP.EN: • Provided public service and managed administrative processes in compliance with DETRAN-SP policies.

Santa Adélia, São Paulo

PT: •Atendimento ao público e gestão de processos administrativos em conformidade com as políticas do DETRAN-SP.EN: • Provided public service and managed administrative processes in compliance with DETRAN-SP policies.

Catanduva, São Paulo

PT: • Gestão de documentos administrativos e suporte aos Policiais Militares em questões de benefícios.EN: • Managed administrative documents and provided support to Military Police officers with benefits and entitlements.

Pós-Graduação Lato Sensu, Project Management

Mba Em Big Data E Inteligência Competitiva, Information Technology

Bacharelado, Information Technology

Bacharelado, Chemical Engineering