Jaquess Wynn Email & Phone Number

New York, United States

Albany, Ny

Albany, Ny

Lead a small team of high-volume call center schedulers in handling the contact and communication for Social Security Disability exams in 11 medical clinics located in Upstate NY. Duties included: completing daily scheduling assignments; rescheduling or cancelling appointments per client protocol; answering incoming calls routed via call distribution system; daily schedule checks to ensure accuracy and consistency of appointments in the clinics; delegation of daily assignments and monitoring calls of agents in order to coach them to improve performance; managing call escalations and claimant inquiries; working with other supervisors and team leads to support agents and maximize customer satisfaction

Huzhou, Zhejiang, China

Responsible for providing high-quality physical and emotional care for two toddlers, ages 2 and 3, while encouraging their social and educational development.Responsible for teaching children English through playing games to reiterate grammar rules and expand vocabulary.Assisted children to develop fundamental learning, coping, and hygiene skills.Participated in cultural exchange to help foster relations between Americans and Chinese, while studying Mandarin and Chinese Culture

Albany, Ny

Responsible for handling inbound email and telephone inquiries related to Web site and data files transmitted between CommerceHub and its partners.Responsible for sending outbound communications to supplier partners regarding file or communication failures between the supplier partner and CommerceHub.Responsible for tracking and monitoring client-facing issues using ticketing software and alerting management to trends based on client feedback.

Albany, Ny

Provided assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs.Processed applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations. Process enrollments in plan changes, dis-enrollments, life events and special enrollment periods.Assisted customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone and web in accordance with all performance standards, policy and procedures, and protocols.Assisted in explaining plan enrollment options including but not limited to covered services, participating providers, and cost. Provided information and direction to callers regarding web-based, mail-in and telephone application/ renewals, and other programs as applicable.Responded to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.Escalated calls or issues to the appropriate designated staff for resolution as needed.Entered appropriate data and information into the applicable systems to process applications and/or update caller information, confirm the accuracy of the customer information and uses every call as an opportunity to provide education and support.

Albany, New York Area

Helped patrons find and use library resources, such as reference materials, audiovisual equipment, computers and other electronic resources, and provided technical assistance when needed.Answered routine telephone or in-person reference inquiries, referring patrons to librarians for further assistance, when necessary.Compiled and maintained records relating to circulation, materials, and equipment.Designed posters and special displays to promote use of library facilities or specific reading programs at libraries.

Canton, New York Area

Tutored and assisted children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachersAssisted lead teacher in lesson delivery and presentationAdministered behavior of students to create a safe classroom environment

Canton, New York Area

Individually and collaboratively responsible for assisting St. Lawrence University in reaching its annual giving goals. Contacted alumni and parents by telephone to: confirm and update address and employment information; thank for previous support of the University, encourage support for the Alumni Fund; and share information about the University, including on-campus and off-campus alumni events

Albany, New York Area

Engaged local high school students in programs on issues of sexual health and responsibilityServed as staff assistant for the UHPP teen drop-in clinicsParticipated in outreach local middle and high schools and larger public and private events in the community

Bachelor'S Degree, Global Studies

Activities and Societies: Chi Omega, Calling All Saints, Canton Ambassadors, SLU DemocratsCoursework towards a Bachelor's Degree, Global.

Certificate Of Completion Of Studies, Japanese Studies

Attended as an exchange student through St. Lawrence University

High School

Activities and Societies: Choir, Inner Choir, Asian Culture Club