Jared Applegate Email & Phone Number

Hillsboro, Or

• Manual and automated testing of driver software for high-bandwidth network cards under FreeBSD.Such testing includes (but is not limited to): ◦ Basic functionality ◦ Stress testing using Netperf and/or iperf3 ◦ Performance (real-world bandwidth versus reported line-speed) ◦ Virtualization • Logging of test process and pass/fail status based on test outcome. • Test-trackng system used: RQM • Bug-tracking system used: HSD-ES • Documentation stores: Atlassian Confluence

Corvallis, Oregon

• Monitoring of backend servers & services for HP’s ePrint and Instant Ink services. • Ticketing and basic troubleshooting of any alerts caught by monitoring systems. Such alerts include (but are not limited to): ◦ Java/backend communication failure ◦ Filesystem consumption ◦ Out-of-memory (excess resource consumption) ◦ Excessive system load ◦ Database issues (MySQL) ◦ Logging errors • Escalation of issues to applicable DevOps staff. • Monitoring systems used: Zabbix • Ticketing system used: Jira • Documentation stores: Sharepoint

Campbell, Ca.

Daily monitoring of backend servers & services for [24]7 "Conversation Engine" (CE) platform as used by various customers.Ticketing and basic troubleshooting of any alerts caught by monitoring systems.Escalation of issues to operations, networking, developers, or engagement team as necessary.External escalation and notification to customers when appropriate.Updating of documentation on a per-customer basis when changes are made/found.Monitoring systems used: Netcool, NagiosTicketing system used: RedmineDocumentation stores: JSPWiki, MediaWiki, Atlassian Confluence, Sharepoint

Mountain View, Ca

Monitoring and ticketing of issues within production and staging environments using a customized Radaptive system.Communicate with applicable teams to escalate and/or resolve any alerts received.System Administration to effectively troubleshoot all issues (Tier-1); Management of system resources, termination and restarting of runaway processes, stopping and restarting of services where appropriate.Management of service resources using proprietary tools, as well as Microsoft Azure Management Portal.

Sunnyvale, Ca.

Using Microsoft internal tools, provide incident and crisis management for Microsoft-owned properties in a heterogeneous environment based on various versions of Windows, Debian and SuSE Linux variants, and some Solaris.Communicate with applicable teams to escalate and/or resolve any alerts received.System Administration to effectively troubleshoot all issues (Tier-1); Management of system resources, termination and restarting of runaway processes, stopping and restarting of services where appropriate.Take primary responsibility in establishing all conference calls pertaining to service outages or other high-priority issues.

Follow pre-established procedures to test current builds of Microsoft Windows Mobile networking components for basic functionality on PC machines emulating mobile devices.Report results of each test run.

Using HP Openview console, provide 24/7 monitoring and support for Infospace production sites in a heterogeneous datacenter environment based on Windows, Debian Linux, SuSE Linux and some Solaris.Responsible for monitoring of all production systems, network, applications, and environmental issues.Communicate with all departments to resolve Priority-1 and Priority-2 issues in production environment according to Service Level Agreement (SLA).System Administration to effectively troubleshoot all issues; Management of system resources, termination and restarting of runaway processes, stopping and restarting of services where appropriate.Take primary responsibility in establishing all conference calls pertaining to service outages and RFCs.Removal and re-insertion of servers in F-5 BigIP Load Balancers as part of Change Management process during RFCs.

Follow established procedures to test current builds of Microsoft Windows Vista with Media Center Extender on computers connected to Xbox 360 machines.Verify playability of various media file types including WMV, WMA, MPG, and MP3 as well as recorded and live television streams.Ensure proper DRM and copy-protection functionality on both live streams and prerecorded media.Document any software issues found in bug-tracking system.Work with developers to ensure existing bugs have been worked out by testing for specific issues on newer builds.

Migration of client PCs (desktop and laptop machines) from Windows 2000 operating system to Windows XP operating system.Process included backup of user's data (user profile plus folders in C:\ created by user) to a network share (sometimes using Ghost, other times just by copying), use of Ghost to re-image the machine, reinstallation of user's applications, and replacement of user's data.

Test latest builds of Windows Mobile operating system using both mobile devices (smartphones and Pocket PCs) and PC machines emulating said devices.Report Mean Time to Failure (MTTF) for test on each machine/device.Some automation of test procedures using NT batch scripting.

Answer incoming calls, assist customers with questions regarding products and pricing.Effectively solve problems and resolve discrepancies.Meet or exceed management expectations for daily call center operations.Meet or exceed requirements with regard to average handle time and average calls per hour (depending on call-volume.

Primary contact and first-level support maintaining a network of 50+ workstations (both Windows and Debian Linux), and a backend Linux system running SMB for Windows users.Setup/configuration of new workstations for both Windows and Unix platforms.Installation and configuration of 3Com NBX 100 NetSet IP phones.Maintenance of internal DNS and NIS servers, IMAP mail server (Twig), and network switches.Development of UNIX Shell and Python scripts to ease website publishing and user account creation.Set up and administration of centralized Windows 2000 server for new system installations.Implemented Symantec Ghost Enterprise for new system images.

Education record

Education record