Customer Service Supervisor
• Manage and process all customer orders received via email or EDI into ERP system• Follow-up with all accounts to resolve any pending or late orders• Provide sales team order confirmation for all processed orders• Liaise between sales and warehouse for reviewing open pick report and obtain anyrequired extensions•Provide shipping or tracking updates, as needed• Partner with credit department to ensure all creditworthy accounts are allocated andcan submitted to… Show more • Manage and process all customer orders received via email or EDI into ERP system• Follow-up with all accounts to resolve any pending or late orders• Provide sales team order confirmation for all processed orders• Liaise between sales and warehouse for reviewing open pick report and obtain anyrequired extensions•Provide shipping or tracking updates, as needed• Partner with credit department to ensure all creditworthy accounts are allocated andcan submitted to ship• Provide sales team reports on a weekly/ monthly basis, or as required• Provide thorough and proficient backup to sales team• Knowledge of customer portal and order labels for required account Show less