Jared Dickerson Email & Phone Number

Irving

• Support Escalation Engineer on the Azure Virtual Machine IAAS team within Global Business Support. Work directly with developer customers who range from small software developers to global Fortune 100 corporations..
• As SWARM Champion, welcomed and initiated collaboration across the organization on 25 customer issues and used communities to build on the work of others creating the ONE MICROSOFT environment.
• Demonstrated to customers an understanding of their unique business and challenges and used insight of customer needs to advocate internally achieving customers' business outcomes faster; resulting in the resolution of.
• Created and delivered training and internal documentation for the Azure Performance vertical to drive solution to the customer.
• Collaborated on five customer issues daily increasing Engineer knowledge and solution delivery to the customer for first day resolution (FDR).
• Represent the unique technical knowledge and business insight of the support organization to ensure Engineers delivered first quality resolution (FQR). Experience in installing and maintaining:

Dallas, TX

Caretaker to close family member suffering from Dementia/CTE. Complete errands such as grocery shopping on client's behalf. Manage schedule and accompany to doctors's visits or other appointments. Laid out medications and instructions to ensure proper dosage.

Terrell, TX

Administering servers in a multi-site environment in Texas and Alabama. Additionally, I support over 300 users in a Microsoft environment, with a key focus on maintaining and monitoring various servers. Responsible for mobile device management, which includes configuring, securing and supporting mobile users. Monitor server health and performance for more.

Dallas/Fort Worth Area

Provided technical support for accounting web applications, with a key focus on Sox 2 compliance and customer service. Provided SQL upgrades for small to medium organizations transitioning form GP 2009 to GP 2015. Maintained virtual and physical servers along with implementing maintenance plans using Microsoft Data Protection Manager. Monitored server.

Dallas/Fort Worth Area

Provided responsive technical support for Microsoft applications, hardware, and OS, network, and telecom issues. Created and maintained accurate trouble tickets using service now: record problem/symptom, analysis performed, solution deployed, and other information relevant to solving the problem. Escalated issues to appropriate back line teams. Created and.

Dallas/Fort Worth Area

• Provided technical support to internal customers, with a key focus of installing, maintaining, and troubleshooting Microsoft windows and Mac operating systems. Currently providing OS upgrades for the 40,000 user’s.
• Achieved the highest levels of productivity, handling over 150 calls a week and averaging 30+ calls daily
• Maintained excellent communication with members of the technology departments.
• Proactively escalate and communicate call center technology issues to appropriate personnel
• Suggested additions and corrections to the helpdesk knowledge base
• Worked directly with vendors

Provided second- level technical support for At&t uverse supporting 4 million customers throughout client email applications. Challenged to provide timely resolutions in a high-stress environment all while providing quality customer service the U.S. Proficient in troubleshooting hardware, software and connectivity issues for both Mac and Microsoft.

Worked in a team environment to ensure that freight was delivered safely to our customers, all while meeting daily deadlines and complying with state and federal DOT regulations. Handled all general customer service requests and also interacted efficiently with business costumers providing information and resolving critical problems. I’ve been trained to.

Associates, Business Administration And Management, General

Education record