Jared Dickerson Email & Phone Number

Irving

Support Escalation Engineer on the Azure Virtual Machine IAAS team within Global Business Support. Work directly with developer customers who range from small software developers to global Fortune 100 corporations. Work closely with other engineers to debug, troubleshoot, correct code, and create solutions. Document solutions and work with the operations team and product groups to improve Microsoft Azure services.• As SWARM Champion, welcomed and initiated collaboration across the organization on 25 customer issues and used communities to build on the work of others creating the ONE MICROSOFT environment.• Demonstrated to customers an understanding of their unique business and challenges and used insight of customer needs to advocate internally achieving customers' business outcomes faster; resulting in the resolution of over 200 customer issues with 87% first day resolution (FDR) individually.• Created and delivered training and internal documentation for the Azure Performance vertical to drive solution to the customer.• Collaborated on five customer issues daily increasing Engineer knowledge and solution delivery to the customer for first day resolution (FDR). • Represent the unique technical knowledge and business insight of the support organization to ensure Engineers delivered first quality resolution (FQR). Experience in installing and maintaining:• Azure Virtual Machines• Azure Migration• Virtual Machine Scale Set• Azure Performance• Azure Agent and Extensions• Azure Storage• Storage Explorer• Azure File Share• Azure File SyncHold the following IT certifications: • Azure Fundamentals • Azure Administrator

Dallas,Tx

Caretaker to close family member suffering from Dementia/CTE. Complete errands such as grocery shopping on client's behalf. Manage schedule and accompany to doctors's visits or other appointments. Laid out medications and instructions to ensure proper dosage.

Terrell,Tx

Administering servers in a multi-site environment in Texas and Alabama. Additionally, I support over 300 users in a Microsoft environment, with a key focus on maintaining and monitoring various servers. Responsible for mobile device management, which includes configuring, securing and supporting mobile users. Monitor server health and performance for more than 100 physical and virtual machines in a VM ware environment. I manage the distribution of updates and hot fixes computers in both production and lab environments. Help harden system by maintaining spam blocking applications and anti-virus servers. Help develop system security plan, which includes developing and maintaining secure application and web servers.

Dallas/Fort Worth Area

Provided technical support for accounting web applications, with a key focus on Sox 2 compliance and customer service. Provided SQL upgrades for small to medium organizations transitioning form GP 2009 to GP 2015. Maintained virtual and physical servers along with implementing maintenance plans using Microsoft Data Protection Manager. Monitored server health and performance for more 350 physical and virtual machines using Microsoft System Center. Secured web application servers by deploying patches and updates using Microsoft patch management software. Deployed servers using Microsoft Azure cloud management

Dallas/Fort Worth Area

Provided responsive technical support for Microsoft applications, hardware, and OS, network, and telecom issues. Created and maintained accurate trouble tickets using service now: record problem/symptom, analysis performed, solution deployed, and other information relevant to solving the problem. Escalated issues to appropriate back line teams. Created and managed Active Directory and Exchange accounts.

Dallas/Fort Worth Area

Provided technical support to internal customers, with a key focus of installing, maintaining, and troubleshooting Microsoft windows and Mac operating systems. Currently providing OS upgrades for the 40,000 user’s transitioning form windows xp to windows 7. Provided support for all Microsoft office applications in addition to troubleshooting apple and blackberry mobility devices. Successfully diagnosed hardware issues along with connection issues that may arise in a enterprise environment.Key Results:• Achieved the highest levels of productivity, handling over 150 calls a week and averaging 30+ calls daily• Maintained excellent communication with members of the technology departments.• Proactively escalate and communicate call center technology issues to appropriate personnel• Suggested additions and corrections to the helpdesk knowledge base • Worked directly with vendors

Provided second- level technical support for At&t uverse supporting 4 million customers throughout client email applications. Challenged to provide timely resolutions in a high-stress environment all while providing quality customer service the U.S. Proficient in troubleshooting hardware, software and connectivity issues for both Mac and Microsoft operating systems. Additionally provided support with voicemail, telephone, and

Worked in a team environment to ensure that freight was delivered safely to our customers, all while meeting daily deadlines and complying with state and federal DOT regulations. Handled all general customer service requests and also interacted efficiently with business costumers providing information and resolving critical problems. I’ve been trained to maintain complete record of truck maintenance, delivery schedules, customer issues and location notes to inform management of delivery operations.

Associates, Business Administration And Management, General

Education record