Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.Conducted interviews with key business users to collect information on business processes and user requirements.Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.Reviewed NPS metrics derived from raw company data to track improvements in organizational efficiency.Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.Perform weekly and monthly internal audits in compliance with client and underwriter regulations.Review and update Terms of Service content.