Client Case Management: Oversee a diverse caseload of 50+ clients, providing personalized career coaching, guidance, and resources to support individuals in achieving their professional development goals.Career Services: Deliver tailored career services, including skills assessments, job readiness training, resume building, interview coaching, and job placement support, ensuring clients are equipped to succeed in the workforce.Grant Distribution Management: Administered and distributed $300,000 in federal grant funding to support clients seeking to upskill and advance their careers. This involved conducting needs assessments, ensuring compliance with federal funding guidelines, and providing ongoing support to maximize program impact.Program Impact and Outcomes: Successfully contributed to clients’ career growth, with measurable improvements in job placement rates, skill acquisition, and overall client satisfaction.Collaboration & Stakeholder Engagement: Work closely with internal teams, community partners, and employers to ensure clients are connected with relevant job opportunities, training programs, and resources to further their career development.

-Led comprehensive account management initiatives, overseeing the entire client lifecycle for 500+ accounts on an annual basis.-Accelerated service order processing time by 48% through streamlined workflows and enhanced operational efficiency.-Implemented strategic cost-saving initiatives resulting in a 52% reduction in delivery overage expenditures within a 12-month period.-Prioritized and identified client opportunities for innovative solutions.-Collaborated closely with analysts and vendor specialists to establish and adhere to project timelines, ensuring seamless execution of key initiatives.

* Provided training, supervision, and guidance to a 30-person team while promoting individual thinking and innovation.* Oversaw issues in supply chain management, inventory, purchase order and special-order maintenance through an internal database to provide timely customer service.* Responsible for the creation and maintenance of interdepartmental relationships that are mutually beneficial and create efficiencies and effectiveness organization-wide.

* Completed over 2000 hours of direct and capacity building national service in 11 months in the focus areas of Disaster Services and Urban and Rural Development * Assists Manager of Community Relations in the planning and implementation of 4 special program events hosting up to 300 attendees each; makes suggestions for the improvement of planning processes* Executed the training and development of 75 Media Representatives and Recruiters; performed quarterly evaluations of their work; edited printed and electronic media advisories and social media posts before dissemination to an audience of up to 5000 viewers, including NCCC senior leadership * Coordinated the operations and work plan of a team of 6 young adult volunteers in a 1-month assignment creating a marketing and communications strategy for a nonprofit start-up; executed awareness events and recruited for focus groups; enforced NCCC policy and standards, acted as the primary liaison between project partners and NCCC leadership, and submitted regular accountability reports* Accounted for the appropriate use of approximately $50,000 of federal funds and assets

Help organize weekly youth activities, oversees 20+ youth students on a weekly basis, assist in the development of weekly messages.