Jared Cooper Email & Phone Number

Atlanta Metropolitan Area

• Point of contact for management team during event-day operations within venue space• Ensure guests' accommodations are maximized, supervise front of house staff members, coordinating closely with culinary management to ensure all venue culinary needs were fulfilled for up to 74,000 guests• Set overall vision and provided team leadership.• Monitored workflow to improve employee time management and increase productivity.• Streamlined operations to improve process efficiency.• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.• Supervised and managed staff of about 150 team members

Atlanta Metropolitan Area

2019-07 - 2020-02 Front of House ManagerSugar Factory Atlanta, LLC, Atlanta, GA• Supervised and coordinated training of new and current employees consisting of bartenders, servers, and support staff• Managed bar operations, inventory ordering, and processing, financial reconciliation, and end of shift reports• Managed and supervised front of house staff of about 200 employees, during regular day to day operation• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.• Planned events from concept to completion by responding to local event inquiries, establishing budgets, and designing customized menus.• Managed dining and bar costs by conducting weekly depletion analysis.• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.• Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.• Created and distributed staff schedules and maintained timecards to facilitate efficient payroll process.• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.• Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.

Atlanta Metropolitan Area

2017-07 - 2019-09 Front of House ManagerTop Golf Atlanta, Atlanta, GA• Assisted in hiring and training new staff and instilling Top Golf culture - creating “Moments that Matter."• Supervised private events, venue buyouts and coordinated with management and security in maximizing guests' experience during day-to-day operations• Worked as part of promotional teams in creating specific public events• Worked closely with liquor distribution representatives to maintain unique bar selection• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.• Supervised events from start to finish using effective crowd control methods.• Assisted with public relations by participating in community events, which helped to draw in new business and patrons.• Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.• Managed guest service staff of over 500 employees, including bartenders, servers, support staff, guest services• Managed overall safety and experience of over 15,000 - 20,000 guest daily

Atlanta Georgia

Bachelor Of Public Policy, Public Policy Analysis

Bachelor of Science in Public Policy

Education record