Jared Cooper Email & Phone Number

Atlanta Metropolitan Area

• Point of contact for management team during event-day operations within venue space
• Ensure guests' accommodations are maximized, supervise front of house staff members, coordinating closely with culinary management to ensure all venue culinary needs were fulfilled for up to 74,000 guests
• Set overall vision and provided team leadership.
• Monitored workflow to improve employee time management and increase productivity.
• Streamlined operations to improve process efficiency.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Atlanta Metropolitan Area

• 2019-07 - 2020-02 Front of House ManagerSugar Factory Atlanta, LLC, Atlanta, GA
• Supervised and coordinated training of new and current employees consisting of bartenders, servers, and support staff
• Managed bar operations, inventory ordering, and processing, financial reconciliation, and end of shift reports
• Managed and supervised front of house staff of about 200 employees, during regular day to day operation
• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Planned events from concept to completion by responding to local event inquiries, establishing budgets, and designing customized menus.

Atlanta Metropolitan Area

• 2017-07 - 2019-09 Front of House ManagerTop Golf Atlanta, Atlanta, GA
• Assisted in hiring and training new staff and instilling Top Golf culture - creating “Moments that Matter."
• Supervised private events, venue buyouts and coordinated with management and security in maximizing guests' experience during day-to-day operations
• Worked as part of promotional teams in creating specific public events
• Worked closely with liquor distribution representatives to maintain unique bar selection
• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.

Atlanta Georgia

Bachelor Of Public Policy, Public Policy Analysis

Bachelor of Science in Public Policy

Education record