Jared De Leon Email & Phone Number

• Management of Bank records and documents at the Records Center from Safekeeping up to the disposal.
• Coordination with the Branches and Head Office units to ensure completeness and validity of transferred records as prescribed in the Records Retention Schedule.
• Supervision to contractual manpower personnel to ensure proper delivery of safe keeping and disposal of confidential bank records.
• Protection of all non-current bank records, up keeping and housekeeping of warehouses in case of fortuitous events.

• Coordinated with the rest of E-Channels Division, ITG, ISD, BBG, sales and support units of the Bank, together with partners such as MBTC-ITG, BancNet and other third party vendors/ Telco service providers.
• Processed and reviewed documents related to Corporate Internet Banking Enrollments
• Performed branch support and customer handling of issues related to bills payment and Automatic Debit Arrangement (ADA) System.
• Developed test scripts and test conditions for User Acceptance Testing (UAT) and Post Implementation Review (PIR).
• Escalated, tracked and reported status of potential service and efficiency issues affecting any of the ATM and other electronic channel services.
• Ensured that the UI/UX of all electronic channels is customer friendly and updated by coordinating regularly with the UI/UX Officer.

Philippine Savings BANK

• Performed collection activities to reduce the level of delinquent accounts in accordance with established collection processes and Bank policies and within the required transaction volumes, efficiency ratios, and.
• Negotiated with clients on the full update of their accounts within the timeframe allotted in a specific bucket/offered payment schemes in case clients are unable to make full payments.
• Worked on all accounts under the assigned bucket and work queue in accordance with daily work targets, collection procedures specific to the assigned bucket, turnaround standards, and efficiency ratios.
• Constantly followed up accounts with payment arrangements, promise to pay dates, and non-starter accounts.
• Coordinated with other units within the Bank, as well as external parties, to facilitate collection efforts, as needed.
• Recorded all collection efforts exerted on each account, as well as other notes pertinent thereto, into the system data base on real time basis.

Philippine Savings BANK

• Provided efficient review and approval of online submitted applications in accordance with Bank policies and procedures.
• Handled post review of all over-the-counter E-Banking Enrollment Forms from the branches based on CBRCD E-Banking Procedures.
• Developed adequate working knowledge of E-Banking services, processes and systems, good communication skills and service orientation.
• Ensured that all E-Banking Enrollment Forms for processing had no pending unverified missing/no-found enrollment forms and supporting documents as it may result to intentional non-submission for possible fraud.
• Implemented just decisions in tagging of Branch Exceptions.