Jared De Leon Email & Phone Number

• Management of Bank records and documents at the Records Center from Safekeeping up to the disposal.• Coordination with the Branches and Head Office units to ensure completeness and validity of transferred records as prescribed in the Records Retention Schedule.• Supervision to contractual manpower personnel to ensure proper delivery of safe keeping and disposal of confidential bank records.• Protection of all non-current bank records, up keeping and housekeeping of warehouses in case of fortuitous events.

• Coordinated with the rest of E-Channels Division, ITG, ISD, BBG, sales and support units of the Bank, together with partners such as MBTC-ITG, BancNet and other third party vendors/ Telco service providers. • Processed and reviewed documents related to Corporate Internet Banking Enrollments• Performed branch support and customer handling of issues related to bills payment and Automatic Debit Arrangement (ADA) System. • Developed test scripts and test conditions for User Acceptance Testing (UAT) and Post Implementation Review (PIR).• Escalated, tracked and reported status of potential service and efficiency issues affecting any of the ATM and other electronic channel services.• Ensured that the UI/UX of all electronic channels is customer friendly and updated by coordinating regularly with the UI/UX Officer.• Collaborated closely with ISD, Fraud, Audit, Risk and Compliance to ensure that risks are addressed, managed and mitigating controls/structures are in place.• Ensured successful UAT by supervising manpower resources participated by other Units/Dept. as a representative.• Coordinated with ITG counterparts and various IT consultants to immediately address issues as well as system errors encountered during UAT or in Production.• Actively participated in Service Quality initiatives, and ensures that satisfactory ratings in such initiatives are attained.• Accomplished tasks as BCP Team member in accordance with official guidelines and instructions.• Executed administrative and other functions that may be assigned by superiors from time to time.

Philippine Savings Bank

• Performed collection activities to reduce the level of delinquent accounts in accordance with established collection processes and Bank policies and within the required transaction volumes, efficiency ratios, and service quality standards.• Negotiated with clients on the full update of their accounts within the timeframe allotted in a specific bucket/offered payment schemes in case clients are unable to make full payments. • Worked on all accounts under the assigned bucket and work queue in accordance with daily work targets, collection procedures specific to the assigned bucket, turnaround standards, and efficiency ratios.• Constantly followed up accounts with payment arrangements, promise to pay dates, and non-starter accounts.• Coordinated with other units within the Bank, as well as external parties, to facilitate collection efforts, as needed.• Recorded all collection efforts exerted on each account, as well as other notes pertinent thereto, into the system data base on real time basis.

Philippine Savings Bank

• Provided efficient review and approval of online submitted applications in accordance with Bank policies and procedures.• Handled post review of all over-the-counter E-Banking Enrollment Forms from the branches based on CBRCD E-Banking Procedures.• Developed adequate working knowledge of E-Banking services, processes and systems, good communication skills and service orientation.• Ensured that all E-Banking Enrollment Forms for processing had no pending unverified missing/no-found enrollment forms and supporting documents as it may result to intentional non-submission for possible fraud.• Implemented just decisions in tagging of Branch Exceptions.