SCRUM Master- Facilitated Scrum framework for a Quality, Automation and Continuous Improvement team.- Lead sprint planning, backlog grooming (Jira), daily scrums, sprint reviews, and sprint retrospectives.- Developed work-flow charts and road maps to ensure development teams pace with stakeholder demands.- Planned, coached and trained Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.- Developed KPI's in PowerBI to review with stakeholders to identify BPI opportunities.Oracle Database-Ensured databases were configured and backing up via OEM RMAN scheduling/automation.-Maintained High Availability through monitoring the health of Oracle Data Guard & GoldenGate replication.- Performed End-Of-Life Decommissions, DB Refreshes(Datapump), DB Backups(Datapump & RMAN), RMAN Catalog Maint., Script Execution, Access Modifications, Dump File Maint., Table-space Maint., File-system Adds/Maint., Disk Adds(ASM), Disk Group Re-balancing(ASM), Reindexing & Invalid Object Maint- Troubleshot Listeners, FRA's, OEM Agents, GoldenGate Manager, ORA Stack Errors & DB Status Down/Unknown issues.Microsoft SQL Server- Ensured databases were configured and backing up on schedule via Dell EMC Avamar/NetWorker.- Maintained High Availability through monitoring the health/replication of Availability Groups.- Performed SQL Server Upgrades, End-Of-Life Decommissions, DB Refreshes, DB Backups, Script Execution, Access Modifications, File-group Adds, Table-space Maint., Disk/Mount Point adds, Verify Recovery Models & re-indexing- Troubleshot Job Failures, Disk Latency, Connection Errors, Performance Issues and other general errors

- Provided support for ADP products with product hardware, software and operating system issues.- Effectively troubleshooted, replicated, and developed creative solutions for client challenges.- Meticulously documented incident and interactions with clients and internal departments in a variety of ticketing systems. - Worked as a Security Champion to help identify fraudulent logins and deposits to implement the best course of action including audit log analyzation. - Created training boosters, power points and official internal guides. - Mentored new associates and provided support and training to other departments.- Liaised between multiple departments to ensure high impact challenges were resolved in a timely manner. - Worked various pilot stretch assignments to test new business process improvements.

- Provided certified industry-level warranty and non-warranty repair as well as troubleshooting techniques on a variety of computers, tablets & peripheral equipment. - Customized systems with CND software, install advanced level settings and requested upgrades.- Diagnosed Bluetooth applications, Microsoft OS WLAN/LAN setup, manipulate hardware BIOS configuration and VPN setup.- Initiated IT procurement actions for hardware inventory and software programs.- Implemented support for GSA, state and local government along with school district clients.