Jared Holcomb Email & Phone Number

Concordville, PA

• Assists eighty-five in-office fire claim representatives, 10 in-office team managers, and the section manager with scheduling, training, operations, basic IT troubleshooting, and other tasks as needed. Manages staffing.
• Built comprehensive and user-friendly reports to measure claims and phone data for management team
• Serves as go-to assistant for entire Fire Claims operation, especially regarding IT troubleshooting and reporting

Concordville, PA

• Supported over two hundred in-office fire claim representatives, twenty in-office team managers, and two section managers to ensure smooth daily operations and the achievement of team goals. Reviewed claim files and.
• Tapped to act as virtual assistant to the Head of the Fire Casualty Division
• Rapidly learned new tasks to respond to evolving business environment and role
• Helped facilitate and implement new management structure in Fire Casualty while maintaining a smooth transition for affected claim specialists and team managers
• Built comprehensive and user-friendly reports to measure claims and phone data for management team

Concordville, PA

• Assisted eighty field fire claim representatives, ten field team managers, and a section manager with scheduling, communications, operational support and tasks as needed. Improved and maintained performance analysis.
• Worked with HR and finance to update all claim specialists and team managers as teleworkers, ensuring they were correctly set-up in multiple systems
• Mapped field specialist territories with section manager for Maryland, Delaware, Virginia, and West Virginia
• Built and maintained reports tracking claims tasks completion and pending data for field specialists

Concordville, PA

• Balanced workflow and workforce needs for NE Auto Claims Center. Supported claims processing by tracking real-time phone service data to balance immediate customer demands. Managed team scheduling processes to achieve.
• Analyzed and developed scheduling strategy based on long-term phone data and auto claim handler performance
• Helped implement and develop new reports to reach department goals. These reports tracked overtime hours worked and tasks completed by each individual in the NE Auto Claims Department
• Acted as interim analyst during 3 month staffing gap

Concordville, PA

• Adjudicated liability in auto accidents and communicated liability decisions to the insured and claimant. Processed payments for the insured and claimant in a timely matter. Assured validity of claims through review of.
• Displayed excellent customer service and conflict resolution while answering all inquiries
• Assisted Workforce Management for a month-long period when they faced a staffing shortage

• Led high volume convenience store team to ensure fast, friendly customer service and a safe, positive work environment for five to seven employees each shift. Oversaw all shift operations including human resources.
• Worked full time to pay for all educational expenses during college
• Effectively managed store during adverse conditions, including several blizzards and hurricane
• Seamlessly transitioned between three general managers and multiple assistant general managers
• Trained and integrated new employees in a high turnover environment