Jared Holcomb Email & Phone Number

Concordville, Pa

Assists eighty-five in-office fire claim representatives, 10 in-office team managers, and the section manager with scheduling, training, operations, basic IT troubleshooting, and other tasks as needed. Manages staffing information, including confidential performance reviews. Develops and maintains performance analysis reports in Excel to measure key performance indicators such as productivity, overtime expenses, and phone availability. Reviews claim files, providing critical compliance information to multiple state Departments of Insurance, and oversees claim process throughout. Serves as a back-up for other assistants in Fire Casualty and Fire Proximity.• Built comprehensive and user-friendly reports to measure claims and phone data for management team• Serves as go-to assistant for entire Fire Claims operation, especially regarding IT troubleshooting and reporting

Concordville, Pa

Supported over two hundred in-office fire claim representatives, twenty in-office team managers, and two section managers to ensure smooth daily operations and the achievement of team goals. Reviewed claim files and coordinated claim process, including communication with multiple state Departments of Insurance. Maintained confidential staffing information and org charts. Designed and maintained custom performance analysis reports to be presented weekly and daily, as needed.• Tapped to act as virtual assistant to the Head of the Fire Casualty Division• Rapidly learned new tasks to respond to evolving business environment and role• Helped facilitate and implement new management structure in Fire Casualty while maintaining a smooth transition for affected claim specialists and team managers• Built comprehensive and user-friendly reports to measure claims and phone data for management team

Concordville, Pa

Assisted eighty field fire claim representatives, ten field team managers, and a section manager with scheduling, communications, operational support and tasks as needed. Improved and maintained performance analysis reports to be presented and reviewed biweekly with management team. Maintained staffing and other key department information. Reviewed claim files, providing compliance information to multiple state Departments of Insurance and managed claim process throughout.• Worked with HR and finance to update all claim specialists and team managers as teleworkers, ensuring they were correctly set-up in multiple systems• Mapped field specialist territories with section manager for Maryland, Delaware, Virginia, and West Virginia• Built and maintained reports tracking claims tasks completion and pending data for field specialists

Concordville, Pa

Balanced workflow and workforce needs for NE Auto Claims Center. Supported claims processing by tracking real-time phone service data to balance immediate customer demands. Managed team scheduling processes to achieve customer service and department performance goals while resolving human resource challenges including scheduling conflicts, personal time off requests and peak scheduling. Maintained and updated monthly and daily schedules in formats including Excel and CFACT, a proprietary State Farm data management system.• Analyzed and developed scheduling strategy based on long-term phone data and auto claim handler performance• Helped implement and develop new reports to reach department goals. These reports tracked overtime hours worked and tasks completed by each individual in the NE Auto Claims Department• Acted as interim analyst during 3 month staffing gap

Concordville, Pa

Adjudicated liability in auto accidents and communicated liability decisions to the insured and claimant. Processed payments for the insured and claimant in a timely matter. Assured validity of claims through review of multiple forms of documentation, including police records, scene documentation and service payments. • Displayed excellent customer service and conflict resolution while answering all inquiries• Assisted Workforce Management for a month-long period when they faced a staffing shortage

Led high volume convenience store team to ensure fast, friendly customer service and a safe, positive work environment for five to seven employees each shift. Oversaw all shift operations including human resources, customer satisfaction, inventory, product orders and deliveries, and store cash management.• Worked full time to pay for all educational expenses during college• Effectively managed store during adverse conditions, including several blizzards and hurricane• Seamlessly transitioned between three general managers and multiple assistant general managers• Trained and integrated new employees in a high turnover environment