Jared Holden Email & Phone Number

New Orleans, LA, US

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

• Cloud Solutions: Led migration of on-premise file server backups to an AWS cloud-based solution, driving a 19% reduction in costs across 500+ business units while eliminating the need for on-site support.
• Financial Oversight: Reorganized team budgets to unify the technology procurement process, reducing fragmentation and enhancing spending efficiency.
• Cost Reduction: Optimized vendor catalog management using the Coupa spend management platform, ensuring more cost-effective purchasing.
• Cross-functional Collaboration: Improved team collaboration by creating and sharing knowledge base articles in a cross-team library, which increased transparency.
• ITSM Optimization: Enhanced ServiceNow ticket workflows for technology support teams, refining ITSM processes and enabling SLA enforcement, minimizing issue resolving time, and increasing service consistency across.

New Orleans, Louisiana, United States

• Strategic Positioning: Selected as one of the first two key members for establishing a new ITSM team positioned between field support and global IT leadership.
• Process Improvement: Leveraged key initiatives to improve service request handling across global field support teams and create structured processes for managing project intake requests assigned to field support.
• Performance Analysis: Identified key performance trends and KPIs while generating weekly reports from ServiceNow and provided actionable insights.
• System Improvement: Enhanced system functionality and streamlined workflows by working with ServiceNow administrators to implement tailored platform upgrades, directly addressing evolving needs of field services teams.

Kansas City, Missouri Area

• Emergency Management: Provided 24/7 emergency IT support, participating in an on-call rotation to ensure continuous operations for all business units.
• Project Management: Served as the primary point of contact for IT field support during the Kansas City store launch for timely completing critical tasks.
• IT Infrastructure Optimization: Evaluated change requests in development plans and vendor proposals to mitigate impacts on IT infrastructure, while coordinating and scheduling ticketed tasks for visiting field support.
• ServiceNow Management: Managed on-site break/fix support requests through ServiceNow ticketing system, managed local IT procurement, and provided hands-on support for major project rollouts across 4 stores in Kansas.

Bachelor Of Science - Bs, Information Technology

68 Credits Toward Bs, Information Technology