Jared Holden Email & Phone Number

. Strong Presentation Skills in facilitating individual and group learning and development to achieve learning objectives. Worked with various leaders in the Credit Union for effective employee onboarding and surface areas of opportunity. Met multiple project deadlines either on time or early through consistent communication with key stakeholders, as part of a Credit Union initiative around their AAA Sales Philosophy. . Leveraged adult style learning applications and theories for… Show more . Strong Presentation Skills in facilitating individual and group learning and development to achieve learning objectives. Worked with various leaders in the Credit Union for effective employee onboarding and surface areas of opportunity. Met multiple project deadlines either on time or early through consistent communication with key stakeholders, as part of a Credit Union initiative around their AAA Sales Philosophy. . Leveraged adult style learning applications and theories for providing instructor-led trainings (virtual and in-person) Show less

Rexburg, Idaho

. Created training materials and resources for agents to use, effectiveness measured by a 15% increase in NPS scores. Led an Online and a Remote-Telecommuting team through several changes including an Online Banking role out, Mobile App launch, Other Initiatives, and Change Management . Used reports and data to discover trends to then create a culture of accountability and ownership. Used KPI’s to coach and develop by talking to the behaviors effecting the metrics; Maintained 90%+… Show more . Created training materials and resources for agents to use, effectiveness measured by a 15% increase in NPS scores. Led an Online and a Remote-Telecommuting team through several changes including an Online Banking role out, Mobile App launch, Other Initiatives, and Change Management . Used reports and data to discover trends to then create a culture of accountability and ownership. Used KPI’s to coach and develop by talking to the behaviors effecting the metrics; Maintained 90%+ Conformance, 78%+ NPS scores, and increased AHT by 2 minutes, having beneficial financial conversations. Improved PPC from 1.48% to 6.63% while adding 6 new team members through effective training and onboarding Show less

Rexburg, Idaho

. Improved team member’s products and services by 50% through goal setting, soft skill coaching, and follow-up. Managed time through detailed schedule and organization of job duties . Self-initiated and identified pain points to resolve in the Mountain America Service Center, improving functionality and efficiency

Rexburg, Idaho

Rexburg, Idaho

Bachelor’s in Professional Studies - emphasis in HR management

Rexburg, Idaho

. Designed, developed, and implemented engaging ADDIE-compliant trainings for BYU-Idaho’s Support Center. Trained all newly hired employees and existing employees transitioning into various positions. Created and maintained over 300 content articles for BYU-Idaho’s Knowledge Center . Collaborated directly with SMEs with over 30 departments to obtain industry specific content and terminology, improving overall efficiency by 34%

Los Angeles, California

Door-to-door sales dealing directly with the customers to increase client base. Learned valuable time management to be most efficient while working Monday-Saturday, 65+ hr weeks. Obtained a certified license to apply pesticides in the State of California. With this license, I applied pesticides to local residencies, businesses, and educational institutions. Driving company truck 8-10 hours a day, I learned quickly how to navigate busy cities while maintaining professional driving… Show more Door-to-door sales dealing directly with the customers to increase client base. Learned valuable time management to be most efficient while working Monday-Saturday, 65+ hr weeks. Obtained a certified license to apply pesticides in the State of California. With this license, I applied pesticides to local residencies, businesses, and educational institutions. Driving company truck 8-10 hours a day, I learned quickly how to navigate busy cities while maintaining professional driving etiquette. This quick pace position taught me exceptional time management skills as well as matchless customer service mastery. Show less

Rexburg, Idaho

Responsible to recommend optimal services for customers to assist with credit reparation. Warm-called individual leads who expressed interest in having assistance with their credit scores. Dealt closely with customers to give the best services and support.

Boise, Idaho

Unloaded shipping trucks, where I was working fast paced moving several tons lbs of packages daily. Operated tower and belt to ensure each package (10,000+) was sorted correctly. I learned quickly loading routes where I was able to load 5-7 delivery trucks and stay organized. Adhered to safety and work procedures with exactness; using extreme caution daily.

Boise, Idaho

I worked with individual customer coming in from near and far to make sure they were able to find everything they were looking for. Keeping on top of having everything stocked and accessible with thousands of merchandise.

Master Of Education - Med, Instructional Design

Professional Studies