Transferred to affiliate company for partnership opportunity where I built a dual facility WAN with two LANs running a windows 2K3/WinXP network over a SOHO/Adtran Router- 3COM VoIP phone system.

Began as help desk associate and was promoted to Help Desk Manager, the Chief of Network Operations. Maintained server farm, resolved all issues beyond scope of help desk. I managed all technical monitoring, maintenance, and support of Global Wide Area Network to provide connectivity and function of hosted call center products in our data center.

I was the Lead Technician and Network Engineer for a multi VPN Wan that spans two facilities approximately thirty miles apart. One facility comprises eight classroom LANs running multiple, daily-changing operating systems all on a Novell Backbone with NT Server. These are attached via Border Manager to the other networks across the Bay at our thirteen-classroom facility running like software and operations in tandem with a Novell/NT sales force using Microsoft Office with a Zenworks package and… Show more I was the Lead Technician and Network Engineer for a multi VPN Wan that spans two facilities approximately thirty miles apart. One facility comprises eight classroom LANs running multiple, daily-changing operating systems all on a Novell Backbone with NT Server. These are attached via Border Manager to the other networks across the Bay at our thirteen-classroom facility running like software and operations in tandem with a Novell/NT sales force using Microsoft Office with a Zenworks package and GroupWise mail system. I am more affluent with Beyondmail, Lotus Notes, and Exchange/Outlook. I was responsible for installing, maintaining, configuring, and procuring all necessary parts and equipment for our many networks and also managing the servers used for business tasks and imaging for our classroom loads. Show less

I was responsible for Technical Support and Administrative maintenance for a 1000+ host Windows NT network. I used HP OpenView as well as Cisco Proprietary Monitoring software on Bay and Cisco routers to maintain connectivity. I also handled user verification for new security access requests.I additionally filled the position of Macintosh guru and served as a liaison for the Mac, Banyan, and WinNT support group. I supported PeopleSoft and gained familiarity with Clarify, Infoman, and… Show more I was responsible for Technical Support and Administrative maintenance for a 1000+ host Windows NT network. I used HP OpenView as well as Cisco Proprietary Monitoring software on Bay and Cisco routers to maintain connectivity. I also handled user verification for new security access requests.I additionally filled the position of Macintosh guru and served as a liaison for the Mac, Banyan, and WinNT support group. I supported PeopleSoft and gained familiarity with Clarify, Infoman, and Scopus ticketing Systems. Show less