Vp, Wholesale E-Commerce
CurrentI oversee the managing, on-going strategic relationship and further development of our high value retail.com clients. I work with and mentor each retail.com account manager. I review each account benchmarking progress on a quarterly basis, gathering program measurements, tracking, and analyzing the data to ensure development of the business at our agreed levels.My other responsibilities in this role include:Manage the implementation and launch of new accountsOversee business operations of all on-line concepts, with an emphasis on responsiveness, quality, and customer experienceExecute a true Multi-Channel strategy, including, links to brick and mortar storesManage client feedback and pushback when appropriate and necessaryCoordinate with internal departments (eg. Marketing, Information Technology, Merchandising, Store Operations) to ensure alignment to corporate goalsLead creative development efforts to optimize online customer user experiences