If my my professional life has had one unifying theme, it's that I've made the customer the centre of my orbit. From bike sales and sales team leadership to customer support, social media & community management and customer insight roles, I've always been keen to listen, empathise and and solve problems.
-
Community LeadMyobMelbourne, Vic, Au -
Membership & Community Experience ManagerEscape Collective May 2023 - Oct 2024Melbourne, Victoria, AustraliaAs the Member Retention & Special Projects lead at Escape Collective, I focused on developing and executing comprehensive strategies to drive member retention and reduce churn within our member-funded media platform. I implemented targeted programs to proactively address both active and passive churn, enabling precise tracking of membership retention and driving growth through data-driven decision-making. I also led Escape Collective's members-only Discord community and collaborated with volunteer moderators to ensure a welcoming, engaging and supportive environment that contributed to long-term membership stability. Additionally, I curated a weekly newsletter for members, achieving a 71% average open rate—a key driver of member loyalty.Beyond retention, I managed the growth of Escape Collective's e-commerce platform, delivering a 3.5x increase in revenue through strategic industry partnerships. My efforts in building and refining these retention frameworks and revenue channels have provided Escape Collective with scalable processes to ensure sustainable, member-driven growth. -
Voice Of Customer ManagerWahoo Fitness Feb 2021 - Dec 2022Melbourne, Victoria, AustraliaAs the Voice of Customer Manager for Wahoo Fitness' nascent SYSTM app, I spearheaded the initiative to recruit and manage a beta community of 250 users to run user acceptance testing prior to the app's public launch in October 2021. Through my leadership, I helped the team gain confidence in the app's stability and product-market fit, which was critical to its successful launch. I continued to engage with the beta community post-launch, collecting feedback and validating new features and product ideas to deliver user-validated products to the market on an ongoing basis.Using various channels such as surveys, interviews, and social media/social listening, I analyzed customer feedback to identify areas for improvement and collaborated with cross-functional teams in product, customer support, and marketing departments to ensure the customer's voice was taken into account in decision-making processes. My customer-centric approach helped the SYSTM team stay aligned with evolving customer needs and expectations. -
Community ManagerWahoo Fitness Aug 2019 - Feb 2021 -
Social Media Manager & Special ProjectsThe Sufferfest Mar 2015 - Aug 2019Melbourne, Victoria, Australia -
Customer Service SpecialistThe Sufferfest Oct 2014 - Mar 2015Melbourne, Victoria, Australia -
Team Leader, Retail Sales And Workshop99 Bikes Apr 2012 - Oct 2014Melbourne, Victoria, Australia -
Sales Associate99 Bikes Sep 2011 - Apr 2012Melbourne, Victoria, Australia
Jared Mcclintock Education Details
-
Psychology
Frequently Asked Questions about Jared Mcclintock
What company does Jared Mcclintock work for?
Jared Mcclintock works for Myob
What is Jared Mcclintock's role at the current company?
Jared Mcclintock's current role is Community Lead.
What schools did Jared Mcclintock attend?
Jared Mcclintock attended Concordia University.
Who are Jared Mcclintock's colleagues?
Jared Mcclintock's colleagues are Steven Hoang, Leah Rich, Masha Osadcha, Chris Holden, Undeniably Gorgeous, Anshu Maharaj, Fitz Lewis.
Not the Jared Mcclintock you were looking for?
-
-
2barnummech.com, barnummech.com
-
1spindelfin.se
-
Jared Mcclintock
Lincoln, Ca
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial