•Recruited, trained and on boarded vendors and suppliers in to the App and managed their respective accounts.•Analyzed, designed, documented and implemented internal reporting systems and procedures within operations function.•Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.•Developed analytical frameworks, models and supported to come up with insights to optimize delivery times for couriers and vendor sales.•On boarded new joiners, managed and processed the employee exit.•Tracked the impact of all new sales strategies implementation proposed through reviewing and checking daily performance metrics.

•Tracked and analyzed model data to determine needed improvements through forecast trends.•Monitored supply chain and managed logistics functions for company.•Generated reports of findings to help management with making key decisions.• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.•Enforced regulatory and company policy compliance to improve workplace and Captains safety and readiness.•Conducted root cause analysis in deficient areas to identify and resolve issues.•Evaluated performance and policies against metrics.•Collected captains’ feedback and recommended business adjustments to improve retention andsatisfaction

•Recruited, trained and on boarded the fleet of couriers and provided feedback to fleet Manager.•Implemented processes and optimized strategies involving the acquisition and retention of couriers.•Analyzed, designed, documented and implemented internal reporting systems and procedures within operations function.•Monitored adherence to rules, regulations and procedures by couriers to ensure service levels are maintained and customer satisfaction achieved.•Managed schedules, attendance and general administration of info-sessions while supporting daily operations through supervision and analysis of KPIs.•Developed analytical frameworks, models and supported to come up with insights to optimize delivery times and courier earnings.•Tracked the impact of all new implementations proposed through reviewing and checking daily performance metrics.

•Recruited, On boarded and trained new drivers on the platform.•Monitored supply chain and managed logistics functions for company.•Motivated and trained employees to maximize team productivity.•Assisted with improving revenue and customer numbers by overseeing implementation of diverse programs initiatives.•Helped set and manage objectives for quality, productivity and compliance.•Produced detailed reports outlining performance against benchmarks.•Managed high workload with consistent record of achieving deadlines and delivery targets.•Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among Captains and management.•Conducted root cause analysis in deficient areas to identify and resolve issues.

HR Administration•Maintained up to date staff records on all HR digital platforms and information systems.•Being the first point of contact for employees on HR and Benefits related queries.•Helped with various arrangements internally, from travelling to processing expenses.•Generated ad hock work force administration reports as and when required.Payroll and Employee Data Specialist•Organized and maintained employees files and managing employee benefits (WIBA, GPA, and GLA) and wellness initiatives.•Updated internal database (Absenteeism tracker, Overtime, leave liability tracker). •Managed HRMIS and Learned management system and Provided monthly payroll adjustments and inputs.HR Business Partnering Support•Reviewed, updated, communicated and interpreted HR and Benefits policies.•Support in running and tracking capability building initiatives, employee engagement initiatives and employee branding initiatives.•Onboarded of new joiners and managing and processing the employee exit benefits.