Information Technology Associate at UNOCHA

● Troubleshoot application software installation and configurations, electronic mail, internet and network access problems.● Provide support for deployed computer application systems; Install computer application systems software and hardware according to specifications.● Coordinate with other organizational units on issues that affect desktop administration and configuration.● Imaging/Re-Imaging end user desktop and laptop machines, Software installation, configuration, and… Show more ● Troubleshoot application software installation and configurations, electronic mail, internet and network access problems.● Provide support for deployed computer application systems; Install computer application systems software and hardware according to specifications.● Coordinate with other organizational units on issues that affect desktop administration and configuration.● Imaging/Re-Imaging end user desktop and laptop machines, Software installation, configuration, and troubleshooting for end users.● Receive and process calls from the users. Prepare training materials for users, train users on the proper use of the ICT equipment and assist in the preparation of presentation materials.● Perform 1st and 2nd LevelEnsure peak performance of LAN and WAN by using the monitoring tools and notifying systems to the network Administrator when abnormalities are detected, Desktop troubleshooting, support and implement solutions for simple problems and escalate problems.● Resolve calls as per service level agreements.● Manage first line queue in service management tools.● Resolve support calls related to UNON standard software and hardware including Office 365 Products, email, cloud services, operating systems, laptops, desktops, printers, scanners, smartphones etc. Show less