Trained and mentored new bartenders, providing guidance on drink preparation, customer service, and bar procedures.Demonstrated strong multitasking skills by managing drink orders, resolving customer issues, and working collaboratively with a team to ensure smooth operations. Provided exceptional customer service in a fast-paced environment, managing up to 300 patrons per shift while ensuring a positive and memorable experience.

Provided one of a kind customer service in a detail oriented environment to an elevated clientele while ensuring a positive and memorable experience.Created and crafted unique experiences tailored to each guest.Demonstrated strong multitasking skills by managing drink orders, resolving customer issues, and working collaboratively with a team to ensure smooth operations.

• Provide excellent customer service while accurately delivering wide variety of drinks for both bar / restaurant customers; maintain clean, efficient bar area • Ensure customers are not overserved: Use firm but fair approach • Keep VIP clientele information discreet; suggest sightseeing / local activities to out-of-town guests • Able to describe all menu items, allergens, and presentation• Establish and maintain inventory • Streamline process and reduce complexity of cocktail program through menu prep / cocktail design

Recommended drinks to patrons based on preference, pairings, and special promotions.Stayed up to date on latest mixology trends, bar equipment and sanitation standards.Talked easily with patrons to build rapport and earn repeat business.Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.Trained new bartenders on drink preparation and upselling techniques

Worked directly with the Publisher & sales team to execute branded signature events such as BONS, Northshore Scramble & Summer Soiree @ Encore.Developed and refined marketing and social strategies to maximize ticket and sponsorship sales. Collaborated with the sales and marketing teams in all stages of marketing campaigns. My insightful contribution helped to develop, expand and maintain the magazines various and active marketing channels.Responsibilities Included:Collect quantitative and qualitative data from marketing campaignsPerform market analysis and research on competition and sales prospectsSupport the sales and marketing teams in daily administrative tasksAssist in marketing and advertising promotional activities (e.g. social media, direct mail and web)Prepare promotional presentationsHelp distribute marketing materialsManage and update company database and customer relationship management systems (CRM)Help organize marketing events

Patrolled to identify anyone needing assistance and offered immediate care.Handled student situations using logic and mediation skills.Prepared for classes in advance and ended classes on time for maximum benefit to attendees.Listened to class members and customers and adapted class content and instructions to meet needs and enhance engagement.Maintained working knowledge of basic theoretical concepts in instruction and retained certifications and membership in professional organizations.

Established a housing committee of 4 members who were ultimately responsible for the general upkeep of the chapter’s facilities.Setting and enforcing house rules and regulations and managing day-to-day regular house duties and projects.Acting as liaison between tenants and landlord in order to facilitate communication and ensure payment of rent.Handling repairs/maintenance on the house, furnishings, and equipment in a timely manner.Establishing and coordinate a routine cleaning and maintenance program for the chapter facility and to regularly conduct a self-inspection of the facility.Ensuring that residents have the proper resources and tools to keep the chapter house clean and safe.

Trained in aspects of Employment LawUpdated job requirements/ job descriptions for positionsSat in on interviews and helped with new hire job orientationsAssisted with performance evaluationsAssisted with salary determinations/salary increases

Delegated tasks to multiple employees while maintaining efficient workplace.Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.Met other supervisors and business leaders to plan and guide workflow and operations.Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.