Jared Patrick Email & Phone Number

Saint Paul, MN, US

• Resolve escalated tickets from T1 Support requiring a deeper technical investigation.
• Utilize SQL to write and run custom, complex reporting queries and preform manual database updates within the software.
• Triage defects and submit to Engineering team for resolution.
• Use Bash to run python queries and update software in user accounts when automatic syncs degraded due to a defect.
• Research and troubleshoot issues using various APIs.
• Act as a backup with Tier 2 Manager was unavailable or out of the office.

St Louis Park, Minnesota, United States

• Apply exceptional customer service skills to assist customers with questions and issues via emails, chats, and phone. Troubleshoot customer issues and provide resolution to meet SLAs. As needed, escalate issues to Tier.
• Participate in usability studies and provide feedback on existing or upcoming features including changes to make the software more proficient and user friendly.
• Promoted to Tier 2 as a result of consistent, exceptional performance as a Tier 1.

United States

• Travel to project sites to plan and organize remodels.
• Supervise the completion of projects to meet tight deadlines.
• Point of contact with general contractors, electricians, and data technicians.
• Oversee a remodel warehouse including receiving, organizing semi loads of fixtures, and placing orders as needed while remaining within budget.
• Responsible for scheduling LTL shipments.
• Teach and train a new group of associates every 10-90 days for various projects.

Lakeville, Minnesota, United States

• Responsible for maintaining the entire front end of the store including ordering merchandise, display setup.
• Managed all front end staff including Customer Service Managers, Cashiers, and Cash Office Associates while maintaining exemplary customer service at all times.

Mendota Heights, Minnesota, United States

• Handled escalation phone calls from entry level technical support agents involving issues with customer’s iPhones, iPads, and iPods.
• Provided follow-up calls and emails to customers with complex device issues, ensuring issue was resolved to the customer’s satisfaction.