Jennifer Smith Email & Phone Number

Dallas, TX, US

Dallas, Texas And Remote

After years of working in the mortgage and financial services industry, I want to continue to add value and help others through their transformation journeys. Simply put: I help lenders solve complex problems, particularly in the areas of business optimization/transformation, regulatory compliance, execution strategy, and change management.FOCUS: Execution.

Dallas, Texas, United States

Dallas, Texas

I joined Gateway Mortgage Group as part of the Senior Executive Leadership Team. During my tenure, the firm became a FDIC insured bank and I provided guidance on enterprise transformation, advised, and partnered on strategic changes, and chaired a Board management committee that covered technology, operations, and information security.FOCUS: Execution.

Dallas, TX

Created Change Management oversight function to drive adoption and sustainment of organizational changes, enterprise cross-communication, and formalized stakeholder engagement.Improved enterprise project portfolio to achieve an on-time delivery path; portfolio included any regulatory enforcement action programs and all other high-priority.

Dallas, TX

Accountable for the integrity and legal preservation of all evidence records for multiple concurrent and ongoing federal regulatory enforcement actions across the enterprise. Facilitated delivery of evidence to federal regulators and partnered across the organization to ensure compliance with internal standards.FOCUS: Execution Strategy, Change Management.

Dallas, Texas, United States

Led transformation to Information Technology Infrastructure Library (ITIL) Strategy and Design processes with initial budget of $6.7M impacting 16 service domains and six different Chief Technology Offices.FOCUS: ITIL Implementation, Change Management, Enterprise Transformation, Process Transformation, Business Processes, Strategy Optimization, Thought.

Dallas, Texas, United States

Director of Complaint Intake and Inline Quality Control for the Office of the President and CEO; managed a geographically diverse organization of 120 employees.FOCUS: Execution Strategy, Change Management, Process Transformation, Regulatory Compliance, Business Processes, Strategy Optimization, Thought Leadership, Due Diligence, Process Improvement, Risk.

Plano, Texas And New York, New York

Execution Lead for a $108M legal settlement reached with BAC Home Loans Servicing, LP; oversaw the efforts of over 70 executive participants across multiple lines of business and technology to implement the settlement terms, with an emphasis on Bankruptcy, Foreclosure, Fees, and Mortgage Default Affiliates.Execution Lead for the Countrywide Transition with.

Dallas, Texas

Sales Performance Executive for Global Wealth & Investment Management, focused on implementation and execution of marketing programs addressing internal partnerships and client referrals.Drove partnering accountability for over 60 executives in 17 markets across 14 U.S. states to increase referrals by over 200%.FOCUS: Change Management, Enterprise.

Arizona And Texas

Drove partnering accountability for over 60 executives in 17 markets across 14 U.S. states; increased internal referrals by over 200% within 6 months.Managed execution of business transformation projects for Premier Banking and Investments.Managed operations for a banking center; improved efficiency and reduced losses at four different banking.

Bachelor Of Arts, Fine Arts

Emphasis: Photographic Studies

Master Of Science, Management And Administrative Science

Focus: Organizational Behavior and Strategy Implementation

Education record