With seven years in the insurance industry, the fact-paced world of property claims has required many skills to demonstrate success. Due to the constant change in weather, time management is a must as one bad storm can inflate the volume of claims needing attention. Empathy and attention detail are required when helping customers recover the unexpected to deliver a remarkable product.Within the training world, understanding adult learning styles and adapting curriculum to help them grasp complex content is necessary. Creating an open dialogue and a comfortable classroom setting cultivates stronger learning. Content creation and legal requirements help drive the points home.