• Focused with a high priority towards customer satisfaction and ease of doing business. • Developed my truck industry expertise to help customers navigate changing emissions regulations and learn about new technologies. • Created new truck sales opportunities for the company by broadening our offering of work-ready truck inventory and maintaining relationships with our suppliers.

• Developed and maintained long term relationships between Mack Trucks and its regional fleet customers and supporting dealers. • Created new avenues for communication to increase customer satisfaction through on-time delivery. • Negotiated through the dealer network terms of sales agreements to conquest new customers purchasing 50+ trucks per year. • Utilized cross-functional teams within Mack to plan for retention and growth business opportunities. • Achieved accolades of Rookie of the year 2019 and Regional Sales Manager of the year 2020.

• Responsible for the management and growth of the refuse fleet customer aftermarket sales portfolio.• Developed strategic plans to achieve revenue targets for our customers. • Coordinated and provided regional product training sessions for fleet accounts. • Collaborated with regional sales managers to help provide the best possible service to fleet locations. • Built and maintained customer relationships on corporate, regional, and site management levels. • Utilized customer insights to develop product enhancements for all lines of product.

• Enhanced the aftermarket product offering for the concrete mixer division. • Identified aftermarket opportunities and coordinated projects that included sourcing components, pricing analysis, and developing marketing materials for new products. • Trained the sales force and customer base on the features and benefits of all new mixer products. • Consulted with customers to ensure that we would be able to meet their requirements for pricing, part availability, and quality of product.

• Assigned to a newly created role in the NPD department to manage NPD projects and engineering changes for procurement. • Coordinated sourcing plans for NPD projects from concept to production implementation. This process included finding suppliers equipped to handle the business, the competitive quoting process, handling first articles of inspection, and the implementation of a new product line.• Assisted Engineering and Marketing with procuring items for NPD projects.

• Managed exclusively the quoting, competitive bidding, and awarding of business to external suppliers of metal fabricated parts• Planned inventory levels internally. This included Kanban and MRP ordering amounts, safety stock, and the setting up of individual part lead time levels. • Guided the process to change existing parts while working with quality, engineering, suppliers, and the manufacturing floor. Executed the process of first time inspection with quality and followed up with the supplier on pass/fail analysis. • Attained cost reductions through resourcing packages with external suppliers as well as working with engineering on design to value. • Maintained a healthy working relationship with suppliers. • Collaborated with suppliers to hold inventory on parts with high EAU. This was attained through stock commitment levels and the ability of the supplier to store parts with an unpredictable forecast. • Implemented processes with suppliers to improve on time delivery and the ability to react to our manufacturing needs. Drove change by setting up daily calls eventually leading to better organization and planning by the supplier to fulfill our requests.

• Achieved a thorough understanding of tax related requirements of a Fortune 500 corporation• Identified and resolved Federal, State, and Local tax issues • Received, organized, and documented issues in the tax department• Identified and filed amended tax returns • Managed dealers licensing including establishing a process for renewal • Analyzed ERP cost data and compared it to sales configurator data• Developed system instructions and process instructions for the review of the two costs• Prepared summary reports for management that reconciled database

Cost Accounting Department• Conducted cost rolls for various products • Controlled the count sheets for monthly physical inventory• Appointed a position on a cross-functional team that included the operations, finance, and engineering departments to resolve work order and bill of material accuracy issues. Was involved in weekly meetings to assist in resolving these issues. • Developed and prepared monthly purchase price variance documents at the cost center level• Worked with the aftermarket parts sales group on updating and correcting piece part costs• Utilized interaction with employees of other departments to learn the company structure