Jared Pratt Email & Phone Number

St Louis, Missouri, United States

Greater St. Louis Area

Greater St. Louis Area

Greater St. Louis Area

Saint Louis

Clayton, Mo

Learn current ticketing system Web Help Desk and daily operations.Test and learn new ticketing system Service Now.Train current team on Service Now.

Saint Louis, Mo

• Work closely with manager on IT related projects• Create how-to guides for end users• Create procedures for new processes• Install software and updates with SCCM 2007 • Update and maintain Symantec Anti-Virus• Team lead/Tier 2 escalation point for the team• Perform monthly, quarterly, and yearly audits of IT processes• Utilized Share Point Designer 2010 • Create, maintain, and troubleshoot eFax accounts• Review and update software/hardware inventory system• Support MS Lync IM, video, and sound features• Work with Ricoh to maintain and resolve printer issues• Head setup of new remote offices• Create and update MS OneNote knowledge base• Assist in creating the new user training program for new hires• Process terminations and new hire requests• Create, modify, and delete groups, mailboxes, and users in Active Directory• Use Backup Exec 2012 for day to day tape backups and restore jobs • Process monthly reports on AD accounts and workstations• Train Service Desk new hires • Support iPhones, iPads, and BlackBerry devices• Install and configure new local and remote network printers• Use and help users with proprietary software problems and questions• Install and replace toner and maintenance kits for local printers• Troubleshoot and place service calls for remote printers• Work with other teams to resolve issues• Use Citrix XenApp and its tools to support the user base• Create and maintain users in Good for Enterprise

Clayton Mo

• Worked with over 5,000 end users to resolve daily issues• Configured and maintained company iPhones, iPads, BlackBerrys, laptops, desktops, and VDIs• Utilized Active Directory to manage users and computers• Provided user support for MS Office 2003, 2007, and 2010• Configured VPNs and other remote tools• Installed network and local Dell and HP printers• Used Citrix Console to maintain computer software• Worked with Windows 7 and XP• Utilized EasyVista to document all issues and requests

Saint Louis, Mo

• Helped end users over the phone to resolve problems• Utilized Net Op and Remote Desktop Connection to connect to users for troubleshooting• Repaired, updated, and configured Smart Station software • Performed installation, repair, and troubleshooting on HP and Xerox printers• Configured LAN, WLAN, and VPN connections• Maintained 95% or better first-call resolution

Frontenac, Mo

• Performed on-site hardware repairs for laptops, and desktops• Managed and maintained 700 laptops and desktops• Managed and maintained network and server hardware• Used Active Directory to add, configure, and manage users• Created, and maintained user Outlook accounts• Maintained and conducted troubleshooting for Smart Boards

Kirkwood

Associate Degree Of Technology, Information Technology

Education record