Jared Preston Email and Phone Number

• Oversee four teams: Customer Care, Sales Operations, Project Management, and Product Application, with responsibility for 5 direct reports and total team of approximately 25 members. Direct budget management and forecasting processes.• Manage Sales Operations, providing order entry, RMA creation, orderbook management, dealer support, sales reporting, and planning, including unit forecasting to ensure proper supply levels. • Lead operational projects that impact multiple departments and improve business through streamlined tools and processes. Oversee Product Application team, ensuring training and education of dealer network and internal employees on product use and function, and collaborating with business development team for unique or OEM applications.• Conduct strategic analysis to identify operational inefficiencies and implemented process improvements. Facilitate cross-departmental communication and collaboration as key member of Senior Leadership Team, driving organizational strategy and achieving company growth targets through data-driven decision-making.

• Managed consumer and dealer services teams, overseeing customer service metrics, sales forecasting, allocation management, and sales analysis. Directed project management oversight, ensuring efficient operations and enhanced customer satisfaction through strategic planning and execution.

• Supervised Sales Operations team, overseeing sales forecasting, sales analysis, dealer services, order entry, and order allocation. Streamlined key sales functions, enhancing efficiency and accuracy in sales processes to support business growth.

• Coordinated go-to-market material with commercial team and adapted it for sales team. Developed sales programs, specials, incentives, and pricing based on market and sales data. Created and implemented new reporting templates, and collected data for territory planning, utilizing advanced Excel functions.

• Supported sales planning and analysis efforts, driving data-driven decision-making to enhance sales strategies and performance.

• Coordinated go-to-market material with commercial team and adapted it for sales team. Developed sales programs, specials, incentives, and pricing based on market and sales data. Created and implemented new reporting templates, and collected data for territory planning, utilizing advanced Excel functions.• Supported sales planning and analysis efforts, driving data-driven decision-making to enhance sales strategies and performance.

• Assisted National Sales Manager, ensuring sales force was updated through weekly communication and creating BI-driven reports to drive sales. Managed customer and sales force inquiries, providing training and enforcing MAP policies for the Suunto brand.• Developed and managed programs to drive brand awareness and support sales in key specialty retailers, enhancing market presence and sales performance.

• Repaired wrist-top computers as part of after-sales warranty process, ensuring high-quality service and customer satisfaction. Trained and led team of three technicians, enhancing overall team performance and technical expertise.• Addressed technical questions from customers and co-workers, and utilized Excel to track and monitor repair performance metrics, driving continuous improvement in service efficiency.