Jared Putman 🚀 Email & Phone Number

Atlanta Metropolitan Area

Managed a team tasked with the creation and delivery of customer education resources including a digital customer knowledge base and online training courses.

Greater Atlanta Area

Solely managed and maintained the company’s online help site, which housed all client-facing technical documentation.Completed the initial resume review and interviews for new team members.Mentored and coached new hires as a senior member of the team.Defined and implemented team processes for managing content and prioritizing tasks.Drove the creation of self-service innovations that moved the needle of product awareness and new feature adoption.Strove to… Show more Solely managed and maintained the company’s online help site, which housed all client-facing technical documentation.Completed the initial resume review and interviews for new team members.Mentored and coached new hires as a senior member of the team.Defined and implemented team processes for managing content and prioritizing tasks.Drove the creation of self-service innovations that moved the needle of product awareness and new feature adoption.Strove to keep all projects results-driven by collecting and analyzing various metrics and KPIs.Worked closely with the product management and customer support teams. Show less

Greater Atlanta Area

Managed the timeline and delivery of user documentation within an agile development cycle for Routematch’s two largest products. This included both printed and online deliverables.Helped define and maintain the voice and overall style of Routematch’s documentation.Lead interdepartmental demonstration meetings for new feature functionality after software version releases.Conducted cross-functional consultations with subject matter experts per project requirements. This… Show more Managed the timeline and delivery of user documentation within an agile development cycle for Routematch’s two largest products. This included both printed and online deliverables.Helped define and maintain the voice and overall style of Routematch’s documentation.Lead interdepartmental demonstration meetings for new feature functionality after software version releases.Conducted cross-functional consultations with subject matter experts per project requirements. This included sales, development, implementation, and training staff members.Helped to create internal and external knowledge sharing solutions including a customer information portal and a company intranet.Contributed towards the creation of new product documentation processes after company restructure.Created a wide variety of content in direct support of marketing campaigns. This included: social media posts, video scripts, product brochures, user conference themes, RFP responses, and white papers Show less

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area