Coordinated with department heads to identify specific training needs and strategies to close skill gaps. Prepared standards for new hire training to ensure consistent service delivery.Executed all standard operational learning curriculum trainings set by the corporate office and monitored changes.Supported sustainable projects through training to raise colleague awareness.Oversaw HR administration such as employment documents, payroll reports, change of status, recruitment, and colleague events.

Planned, communicated and delivered training programs as per hotel or country requirements. Focused on the onboarding of new colleagues, conducting orientation programs introducing company purpose, values, history and providing support to ensure a smooth start.Supported departmental training by monitoring training planning, quality, and holding meetings to discuss best practices. Maintained all cross training requests, records and certificates to support the continuous skill and behavior development of colleagues. Processed colleague data in line with brand standards and assisted in administrative support where required.

Handled onboarding paperwork and back of house tours for all new colleagues.Managed employee filing to ensure accurate records.Responsible for arranging all quarantine booking requirements.Assisted with administrative tasks such as change of status, official colleague documents, recognition documents and RFQ requirements.

- Preparation of beverages including coffee, juices, and wine.- Preparation of Mise en place.- Daily deep cleaning tasks - maintaining strict hygiene and operational standards.- Counting and controlling beverage stocks.

- Cleaning and arranging tables and chairs- Cleaning and replenishing the buffet line- Setting up the beverage area to an operational standard- Adhering to the standards of HACCP and FIFO