Jared Simon Email & Phone Number

Austin, Texas, United States

I was responsible for selling 50k + monthly in raw materials and solutions. I handled inbound and outbound calls , emails and ticket request with proficient product knowledge. Also I’ve helped design and build multiple structural solutions for Tesla engineers. Some of the software included Monday.com, Business central and Salesforce.

As a Customer Support Representative, I am the primary point of contact for the majority of Qualia users. I am responsible for fielding inbound calls and emails, providing training where applicable and assisting in the resolution of technical issues. I also maintain an up-to-date understanding of Qualia’s functionality and leverage this knowledge to enhance customers’ use of the platform and to troubleshoot reported problems. I act as the bridge between the customer and Qualia’s internal teams to ensure that information flows smoothly and is communicated in an effective manner so as to be actionable for all parties.

Austin, Texas Metropolitan Area

• Customer Service based role dedicated to helping clients through real estate transactions using REX Agents• Educate clients about the home buying process with a REX Agent versus using a traditional real estate Agent • Interview clients based on home & financial needs, and transfer them to the right service provider• Dedicated to quality and customer service in my approach which has led to my winning awards for client feedback• Incentivized by performance and have a consistent history of exceeding my given quotas• Awarded Customer Service Specialist

Austin, Texas Metropolitan Area

• Transitioned from Opcity to realtor.com shortly after the acquisition

Austin, Texas Metropolitan Area

• One of the first 75 employees at Opcity. The company now has over 1,000 employees and growing• Customer Service based role dedicated to qualifying leads from various real estate lead portals. • Practice active listening to refer clients to the correct Real Estate service partner• Specialized in strategic transfers that would require more attentiveness and awareness when performing the call, rather than make the easy metric• Incentivized by performance and set 2 records for most dials in a day and the most live transfers to a Loan Officer• Placed among Senior level Customer Service Representatives for consistent high-level performance • Consistent high quality grades which led to achieving quality incentives• Awarded Customer Service Specialist