IT consulting and device support including installation and repair of Ring doorbells, HP printers, and Windows and macOS laptops.Screen repair/replacement for iPhone and macOS laptops.Part repair for video game consoles including Nintendo Switch.Network troubleshooting for wireless devices including EPSON/HP printers, iOS devices, and video game consoles.

Contract for City of Virginia Beach - Information Technology- Service Desk 2 technician providing end user IT support for city employees- Windows 10/11 Enterprise imaging and troubleshooting for HP devices

Contract for City of Virginia Beach- Service Desk 1 call center managing 30-50 calls per day- Active Directory Data Management for users, computers, and distribution groups- Incident and service request ticket management in ServiceNow- Troubleshooting network connection issues through GlobalProtect for hybrid/offsite employees- Distribution group and shared mailbox creation/management in Exchange Admin- Asset management and software installs using Microsoft Endpoint Configuration Manager (MECM)- Troubleshooting Windows 10/11 OS and Microsoft Office 365 issues

Help Desk IT Support for internal employees on macOS and Windows devices.IT asset database management for software and hardware.

Help Desk support and call center for doctors, nurses, and other personnel at Chesapeake Regional Medical Facility.- On-site hardware and software support for workstations, laptops, and printers/scanners throughout hospital departments- Imaging/Re-imaging of computers to CRH Windows 10 image using PXE Network Boot (Dell, Lenovo)- Cable management for workstations in heavily-trafficked areas- Login support for Epic Connect Care and MyChart- Management of group/user policies for user accounts and computers in Active Directory

Providing website updates and creating additional pages for an upcoming project using the Divi Web Builder on WordPress.

- Support ticket and asset management using JIRA boards and database.- Remote desktop IT support using TeamViewer and Google Drive.- Computer setup and access permission management for new hires and contractors.- IT Support for Windows 10, macOS, and Linux (Ubuntu).

- QA regression testing of web applications using SQL database and Informatica workflow monitoring- Oracle SQL database lookup using queries- Website development through Docker Compose with WordPress and site updates using custom CSS/HTML and plugins such as Elementor and Avada Web Builder- ADA compliance QA for commercial websites using Lighthouse Audits and HTML5- Macro programming for automating creation of court documents

- Image/re-image PCs with Windows 10 Enterprise using PXE Boot- Helped lead campus-wide PC upgrades from Windows 7 to Windows 10 (roughly 120+ computers across multiple departments)- Solve software issues for PCs related to OS and network connectivity i.e. malware/viruses or incorrect setting configurations - Diagnose issues for devices such as printers, card printers, and MFDs.- Occasionally remove/replace hard drives and RAM sticks from desktop PCs and laptops- Worked primarily with Windows OS running on Dell/Lenovo desktop PCs and laptops, but have performed minor IT services on Mac OS X as well. - Worked with IT management tools such as Ivanti LANDesk Management, JAMF Pro, and ServiceNow to update and maintain AS desktop PCs, laptops, iMac/MacBooks, and iPads across campus.- Used Office365 tools such as Excel and Access databases to log and maintain inventory of computers, PC parts, and cables.

- Supervised roughly 15-30 children in grades K-5 before/after school every weekday in various public schools across Norfolk, VA - Helped/tutored with homework or school projects - Fed children approved snacks and led group activities to occupy time and promote teamwork - Deeply enjoyed having fun with the kids while also attempting to teach them new skills and values and overall try to leave a positive impression.

-Entered and transmitted data using Excel-Assisted in meetings and final inspections where needed-Answered customer questions immediately by communicating with the other departments such as Engineering -Entered and tracked about 20 total shop orders-Created and updated Quality Notifications using SAP-Updated files on SharePoint site

-Updated and entered data from reports into spreadsheets in Excel-Formatted procedures and check sheets in Word-Transferred Quality files from one website to another-Collaborated with fellow interns and managers to come up with ideas and processes to improve quality around plant-Participated in a 5S Cleanup of Engineering Dept. cleaning and organizing files into cabinets-Used SAP system commands to close Warranty orders for month of June 2016-Entered and updated employee data into database website