Who is Jared Wicker? Overview
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Quick answer
Jared Wicker is listed as Team Lead at IntouchCX, based in Altamonte Springs, Florida, United States. AeroLeads shows a work email signal at 24-7intouch.com and a matched LinkedIn profile for Jared Wicker.
Jared Wicker previously worked as Training Facilitator at Intouchcx and Training Facilitator at Intouchcx. Jared Wicker holds Associate Of Science - As, Information Technology from Keiser University.
Company email context
Email format at IntouchCX
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{first_initial}{last}@24-7intouch.com
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AeroLeads found 1 current-domain work email signal for Jared Wicker. Compare company email patterns before reaching out.
Profile bio
About Jared Wicker
Experienced Team Lead with a demonstrated history of working in the consumer services industry. Skilled in Customer Service, Coaching, Team Building, Training, and Contact Centers.Skilled in spearheading development strategies, and enhancing team efficiency. Backed by a track record of surpassing performance goals and metrics, and employee retention.
Listed skills include Team Leadership, Training, Customer Service, Contact Centers, and 7 others.
Current workplace
Jared Wicker's current company
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4 roles
Jared Wicker work experience
A career timeline built from the work history available for this profile.
Team Lead
Current- Provided overall leadership, supervision, and direction on strategicinitiatives and operating standards to positively impact business resultsto teams from 5-28 agents.
- Leader of a Tier 2 team of Customer Support Specialists
- Created process improvements and SOPs for tier 1 and tier 2 agents.
- Developing weekly schedules and ensuring staffing levels.
- Analyzed information, identified business priorities, problem solving.
- Established and communicated job responsibilities and KPI expectations.
Apr 2016 - Present
Training Facilitator
- Developed and delivered training plans and curriculum to classes of up to 45 people
- Delivered uptraining to tenured agents
- Administered knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Interacted with partners, ensuring they understand the training environment, successes and opportunities for development
- Implement adult learning principles into training curriculum
Oct 2019 - Mar 2020
Training Facilitator
- Developed and delivered new hire training plans and curriculum to classes of up to 45 people
- Developed and utilized a variety of creative teaching techniques
- Created and administered knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Interacted with partners, ensuring they understand the training environment, successes and opportunities for development
- Implement adult learning principles into training curriculum
Aug 2017 - Jul 2018
1 education record
Jared Wicker education
FAQ
Frequently asked questions about Jared Wicker
Quick answers generated from the profile data available on this page.
What company does Jared Wicker work for?
Jared Wicker works for IntouchCX.
What is Jared Wicker's role at IntouchCX?
Jared Wicker is listed as Team Lead at IntouchCX.
What is Jared Wicker's email address?
AeroLeads has found 1 work email signal at @24-7intouch.com for Jared Wicker at IntouchCX.
Where is Jared Wicker based?
Jared Wicker is based in Altamonte Springs, Florida, United States while working with IntouchCX.
What companies has Jared Wicker worked for?
Jared Wicker has worked for Intouchcx.
How can I contact Jared Wicker?
You can use AeroLeads to view verified contact signals for Jared Wicker at IntouchCX, including work email, phone, and LinkedIn data when available.
What schools did Jared Wicker attend?
Jared Wicker holds Associate Of Science - As, Information Technology from Keiser University.
What skills is Jared Wicker known for?
Jared Wicker is listed with skills including Team Leadership, Training, Customer Service, Contact Centers, Leadership, Team Building, Employee Training, and Coaching.
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