Jared Bunch Email & Phone Number

Detroit, Mi

• Assembled customer and market requirements to influence release planning• Partnered with Product Management to define and review multi-year product roadmaps that would address business goals, meet market and customer requirements• Obtained management support and established architecture for a HIG to support the global design team• Acted as Product Owner to deliver releases by managing and prioritizing product backlog• Managed scope and priority of backlog for multiple successful releases• Managed relationship and project with external companies to partner and deliver needed features to customers• Defined and documented user personas that were referenced throughout the release process to ensure alignment of work to persona needs

• Recognized as a strong leader and valued as having an exhaustive understanding of customer requirements driving the User Centered Design focus• Led multiple domestic and multi-national feature teams using scrum methodologies to design, create, and deliver releases meeting internal business goals and customer requirements• Conducted user research activities such as interviews, ethnographic observations, workflow analyses and contextual inquiries that influenced design and implementation direction• Mentored and advised peers supplying design and product knowledge to bridge gaps and help ensure the success of the business and the individual by performing design reviews and sharing best practices• Created virtual paper prototypes to support virtual customer engagements to gather user feedback on designs• Defined design documentation such as design briefs, story boards, user stories to clearly communicate the design direction and intent to customers, developers and other internal team members

• Generated wireframes leveraging tools such as Balsamiq, Xcode, VB, Photoshop, and iPlotz to successfully communicate UI and interaction design to customers and product developers• Analyzed user workflows to inform and influence the designs and scope

• Created feature design specifications exceeding market requirements using tools such as Word, Power Point, Visio, Adobe InDesign, etc. to clearly communicate UI design and user workflows• Worked with global development teams to successfully implement and deliver specified designs both within a single release and spanning multiple releases

• Partnered with the internal sales team and the reseller channel sales team to demonstrate, educate and support customers account on product offerings during pre-sales activities• Created and deliverer custom presentations prepared to address the specific customer requirements.• Delivered presentations to small and large groups with participants at varying organization levels• Analyzed customer workflows and processes to identify opportunities for improvements• Conducted training events for attendees of varying levels of experience with the subject software/topic• Exceeded revenue targets earning the prestigious Diamond Club award

Novi, Mi

• Experienced customer service representative with strong communication and problem solving skills helping customers to move past hurdles encountered with the software• Detail oriented individual who can pick up on small clues to quickly identify the problem at hand• Customer first attitude• Conducted many training events across the globe on-boarding internal employees, the reseller channel, and customers on new product offerings• Experienced working with an interpreter for presentations and training events

Fort Wayne, In

Designer• Designed fiber optic systems for cable companies such as Adelphia, Comcast, etc.• Reviewed peer designs for errors• Prepared and packed print sets for shipping to customerDrafter• Used AutoCAD and MicroStation to draft cable maps• Developed automations to increase productivity and reduce errors