-Oversee regulatory documentation for 250+ clients to ensure compliance-Manage customer expectations and resolve issues or conflicts in a timely manner-Conduct training sessions for Sales and Customer Experience teams on new regulatory compliance-Work closely with sales, professional services, product, marketing, and support teams to ensure a cohesive and exceptional customer experience-Collaborate with the Operations team to manage billing documentation based on client usage

-Conducted 20-30 client consultations daily, which identified clients’ needs and utilized solution-selling techniques to make final conversion-Recognized and led cross-sell, upsell and other revenue expansion opportunities across the client portfolio-Built, maintained, and forecasted a sales pipeline and logged activities via CRM (Pipedrive)-Program/Project manager for 300+ educational programs – budget, deliverables, and general timeline-Developed sales team SOPs for prospective client calls and monthly instructor reviews within first 60 days of employment-Coached 35+ sales reps and instructors, achieving a 93% improvement in employee KPIs

-Served as point-of-contact, advocate, problem solver, and trusted advisor for 500+ students-Designed student-facing success plans and timelines by conducting a needs analysis, determining goals, and finally evaluation metrics-Proactively organized meetings with students to receive progress updates and communicate risk management plans to internal team members as needed-Maintained records of student interactions, inquiries, and actions taken in CRM-Collected and reported assessment data to provide support in compiling weekly, monthly, and annual reports highlighting department accomplishments and services to upper management

-Contacted and evaluated 100+ EdD program prospects daily, guiding qualified candidates through admissions-Maintained a detailed Salesforce pipeline and produced sales forecasts for management team-Mollified candidate objections through detailed negotiations and program benefits, adding to a 100-member cohort-Facilitated 20+ Learning Management System (LMS) virtual training sessions per quarter-Selected as presenter detailing the admissions process overview for 150+ members of the University Operations division, teaching strategies for building and nurturing candidate relationships

-Created and executed 500+ comprehensive student success plans, outlining key milestones, deliverables, and KPIs-Documented, maintained, and tracked all interactions, information, and progression through the CRM-Delivered 40+ presentations to educate internal decision-makers on departmental services-Managed recruitment efforts and onboarding of 50 mental health advocacy instructors-Coordinated logistics for 200+ mental health advocacy training sessions-Facilitated more than 60 training sessions to educate participants on crisis intervention skills

-Oversaw end-to-end recruitment, onboarding, training, and performance evaluations for a team of 18 paraprofessionals-Conducted weekly meetings with cross-functional staff to improve residential community operations, resulting in a 50% increase in housing renewals within 1 year-Managed an $80k+ annual budget to plan and organize events centered on diversity, equity, inclusion and C-Suite mentorship-Developed mental health and DEI curriculum for 750 students and faculty and conducted training 3x a quarter