Jared Crabtree Email & Phone Number

• Coordinating and delivering professional regulatory and compliance services to clients using both internal resources and vendors. Major accomplishments include recurring affirmative regulatory decisions for clients and numerous test development activities successfully managed• Supporting new sales from initial discovery through product demonstration, proposal writing, negotiation, and contract

• Raising funds necessary to relocate to, sustain family in, and operate intercultural ministry in Germany.• Serving churches, small groups, and families in preparation for church planting.• Learning German language and culture.

• Quoted 250 projects annually engaging all departments in the company to ensure accuracy and optimize profits.• Successfully delivered 75 manufactured furniture projects annually coordinating delivery from U.S. and international locations.• Ensured successful customer service and warranty resolution for all projects within my care.

• Ensured client success for increasingly complex accounts growing from 15 accounts representing 5% of total company revenue to 30 representing 20%• Managed SaaS implementation projects for organizations ranging from two employees to thousands supporting client care• Developed and delivered both internal- and client-facing Software as a Service (SaaS) product training ensuring clients received answers to their questions• Coordinated and delivered professional regulatory and compliance services to clients using both internal resources and vendors. Major accomplishments include affirmative regulatory decisions for three clients and numerous test development activities successfully managed• Troubleshot system issues with clients reproducing and tracking bugs, conducting user testing, and writing user stories/use cases when necessary contributing to success of the quality team and Agile development team• Supported new sales from initial discovery through product demonstration, proposal writing, negotiation, and contract

Indianapolis, Indiana Area

• Collaborated with Curriculum Development team members and external vendors to resolve technical, functional, and logistical issues with curriculum product and quarterly book lists• Documented, tracked, and communicated quality testing and review procedures, outcomes, and unresolved issues • Prepared, proofed/edited, and maintained program materials for new development and revision of courses to meet corporate, accreditation, and regulatory agency requirements• Developed, implemented, and maintained quality instructional standards, templates, and policy based on sound instructional design practices that ensure timely and quality completion of course development and implementation• Reviewed catalogs, enrollment agreements and advertising copy ensuring compliance with state and accreditation requirements. Major accomplishments include affirmative regulatory decisions for two schools from ACICS

• Managed new development and revision processes for continuing education courses applying best practices in instructional design and eLearning/training authoring tools• Led in achieving and maintaining accreditation by preparing compliance reports, hosting regulatory visitors, and participating in audit interviews. Major accomplishments include affirmative accreditation decision from the National Commission for Certifying Agencies (NCCA)• Overhauled credentialing program operations, policy, and documentation to meet regulatory standards (ANSI/ISO/IEC 17024 and NCCA)• Conducted team training on credentialing program processes by identifying training needs, preparing and delivering instruction, and maintaining training records

• Helped achieve and maintain accreditation by preparing compliance reports, hosting regulatory visitors, and participating in audit interviews. Major accomplishments include affirmative regulatory decisions from four accrediting bodies including The Higher Learning Commission• Established and maintained relationships with students through advising in various academic programs, proctoring standardized tests, and maintaining a regular schedule in the learning center tutoring students in English grammar, writing, and math• Designed and revised instruction for high school English and college Writing and professional education courses (5-15 credits hours/semester) delivered face-to-face, online, and blended/flipped using the Moodle LMS software. Major accomplishments include consistently positive student evaluations

Master Of Arts, Secondary Education, English

Completed an undergraduate English major and graduate Education degree simultaneously.

Bachelor Of Arts, Intercultural Studies

Studied Ancient Greek for two years.