Jared Johnson Email & Phone Number

Elkins, West Virginia, United States

Assisted cx with resetting their password or verifying customers in order to provide usernames inorder to help customers access their account● Answered billing and payment questions customers have and recommend which product will workbest for them● Assisted users in troubleshooting their devices in order to log into their accounts or navigate thewebsite● Creating and updating tickets for every call and chat on Amazon Workspaces

Elkins, West Virginia, United States

Manage customer accounts and seeing if the customer is upgrade eligible or on the best plan for them● Explore different service providers with customers based on wants, needs, budget, and location● Ensure devices are working properly before customer leaves and troubleshooting customers devices● Trained new staff on 3 different contract based and 6 different prepaid providers to ensure allcustomers were leaving with the best phone and plan for them● Manage numerous customer accounts and quoting monthly payments for new and existing customers

Elkins, West Virginia, United States

Manage customer accounts and seeing if the customer is upgrade eligible or on the best plan for them● Handle customer payments and questions and perform tech support on customers devices● Sold phones, watches, tablets, and internet based on customers preferences● Performed daily open and close of store ensuring the store is clean and audit ready at all times● Manage numerous customer accounts and quoting monthly payments for new and existing customers

• Working with 27 different internet service providers nationwide providing support for internet, phone, emails, and TV’s, and cell phones provided by the providers• Answering 15 to 26 different calls, chats, and emails sent in from customers a day• Creating and updating tickets for everycall on 4 different ticketing systems• Skilled with tools such as Calix Cloud, Noc360, CMS, Simple Help, and RDP in order to gather statistics of any errors, device health and connection, and assistance with customer equipment experiencing any issues

Elkins, West Virginia, United States

• Cleans / maintains workstations and operates woodworking / finishing machinery at a fast pace• Ensures high attention to detail on every board to eliminate imperfections and retain quality• Inspects order to make sure it is correct before moving onto the next person to maintain speed of production• Verifies all orders are ready to be shipped on schedule and held to the highest standards• Building knowledge about CNC machines, CAD / CAM software to better operate the machinery and complete custom orders.

Elkins, West Virginia, United States

• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh• Organized as many as 15 deliveries per hour by smoothly selecting and purchasing items• Cultivated close relationships with customers, built loyal clientele and went the extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away• Resolved customer concerns and answered questions quickly to maximize satisfaction• Juggled multiple tasks to ensure high quality and timely delivery• Demonstrated self-reliance by meeting and exceeding workflow needs

Davis, West Virginia, United States

• Used estimation skills to determine materials and labor hours required for a job• Completed work in different weather conditions and on diverse ground types• Followed safety guidelines for using tools, equipment and heavy machinery to maintain safety. • Adhered to safety protocols and proper equipment operation for all tasks• Marked and laid out fence lines and pole locations in accordance with work order and project specifications• Transported trees and shrubs to and from planting sites• Erected signs and fences to control or direct the activities of people and animals

Davis, West Virginia, United States

• Performed daily open and close of restaurant• Cleaned workspace and equipment including removing trash, cleaning dishes, and disinfecting counters and tables• Stocked and prepped food, chips, and cups • Operated cash register to complete orders taking payment in form of credit card, check and cash• Regularly complimented on the cleanliness and preparation of the store by the next shift as a direct result of commitment to teamwork

Davis, West Virginia, United States

• Restocked and reorganized current sales floor inventory and updated inventory with new sale items• Lead up to five customers on a Resort Board tour lasting two hours per tour daily• Trained to operate cash register, scan items and receive payment from customers• Cleaned workspace and equipment• Answered customers questions provided assistance to those in need of help• Kept up maintenance on all equipment and safety harnesses, removing damaged equipment when necessary and providing reports on broken or damaged parts and any maintenance done.• Promoted to Lead Attendant, tasked to train new employees, keep logs of the equipment, and entrusted with all the keys to the campground and equipment

Davis, West Virginia, United States

• Restocked and cleaned shelves, workspace and equipment, took out trash, and replenished coffee and coolers• Stocked and prepped food, cups, and sales floor• Operated cash register, scanned items, ran credit cards, checks and cash for payment• Assisted customers to locate products and answered questions of store and area• Maintained organization of store by returning misplaced items to their assigned placed• Operated Food stamp machine, Western Union, Lottery, and prepaid cards

Davis, West Virginia, United States

• Swept and cleaned maintenance facility weekly, or as needed, that consisted of an 11-bay garage, kitchen area, wood shop and lunchroom• Vacuumed, disinfected tables and desks, and cleaned windows at visitor center and offices weekly• Assisted visitors with refuge information, project details and guidance for refuge usage• Replenished paper towels in restrooms and cleaned litter in parking lot and other refuge premises• Checked for misplaced items and returned to their assigned placed• Cleaned Trails and ditches to maintain the health of the natural landscape• Reorganized and updated Safety Data Sheets located in main office and maintenance buildin