Jared Richards Email & Phone Number

Greater Salt Lake City Area

Helping brands scale to eight figures and beyond while achieving a healthy profit margin.With clients worldwide, I’m on track to successfully manage more than $10M in ad spend across Facebook & Instagram ads in 2021 alone. Since I have been full time in the space for nearly eight years I have deep contacts in all things digital advertising, fortunately, for you I have been laser focused on mastering Facebook & Instagram ads so if you have needs in other areas don’t worry I got you, I have contacts that are the best in their fields be it copy writing, creative design, funnel design and development, google/youtube ads, website design and CRO, email marketing, etc. When you work with me you get me and my rolodex of contacts.Additionally, I co-founded a 501©3 non-profit organization with a mission to assist the most disadvantaged Filipinos. Each year I lead up to two ten day long humanitarian trips to the Philippines which are fully funded by the volunteers that we recruit.

Provo, Utah Area

This role involved leading the start-up and operations of an outsourced call center, which specialized in outbound sales. I raised the initial round of seed money, conducted due diligence and technology acquisition, secured office lease and orchestrated buildout of 100-seat location, recruited staff, and instituted operational procedures.► Personally drove new business development, applying online strategies to identify and engage clients. Captured 1st account within 30 days of start-up, and leveraged that into 2 additional major accounts.► Coordinated 8-month outsource engagement for online marketer in higher ed and employment arena who had never before utilized a call center. Defined the process, instituted KPIs, developed reporting, and grew the team to 30.► Serviced 2nd-largest client for 18 months, generating education and employment leads utilizing a 25-member call center force.

Provo, Utah Area

I was recruited to drive a full-scale turnaround of this e-learning business, and position it to capture new opportunities that would fuel organizational growth. The operation had been plagued with astronomical turnover and non-standard processes, both contributing to a poor client experience. I provided operational leadership over 500+ call center employees in 4 locations. I issued weekly call center performance reports to peers on executive team.► Skyrocketed sales from $30 million to $70 million, by defining customer acquisition strategy, then executing that plan to capture several dozen major corporate accounts.► Generated $10 million by innovating call transfer program. Data indicated 5% conversion; structured downsell program targeting remaining 95%. Subsequently offered program to strategic partners to convert their leads.► Established upsell division that delivered $2 million the 1st year by introducing current customers to high-retention subscription services. Added 12,000+ new subscribers.► Managed design and build-out of 150-seat call center. Negotiated 1 year lease term at no charge and captured $500K in tenant improvement funds.► Reduced turnover 50%, by introducing in-depth recruiting process, and realigning compensation model from 100% commission to base plus commission. Instituted career pathing and professional education.

Provo, Utah Area

This Saas firm brought me on board to establish the sales infrastructure and operations. I acquired call center technology, instituted the team that grew to nearly 100 representatives, and developed scripts for inbound and outbound call programs. Additionally, I recruited, trained, and developed staff from front-line employees up through management. I structured call center reporting framework. I also administered multi-million dollar P&L.► Drove sales growth from $1.5 million to $20 million, by conceptualizing and implementing long-term strategy to drive new program development that maximized customer acquisition and customer lifetime value.► Increased conversions 30%, by introducing outbound welcome call program. Targeted prospects who abandoned opt-in forms, as well as 30-day free trial customers, and upsold $400 annual subscription.► Established saves department, which solely focused on people calling in for account cancellation. Achieved exceptional rate of 1st call resolution, and retained 35% of those customers.

Provo, Utah Area

I came on board with this SaaS company to drive growth and lifetime customer value. That involved steering rapid organizational growth from 30 staff to 800+. I also groomed high-potential staff into top performers; 95%+ of leaders across the business (marketing, business development, affiliate relations) started in the call center. Additionally, I migrated newly-acquired companies’ outsourced call centers from CA and CO in-house to central UT facility.► Increased sales from $3 million annually to over $150 million, by driving corporate culture centered on delivering best-in-class customer experience. Representatives answered 90% of inbound calls in under 20 seconds.► Reduced cost per hour from $40 to less than $25, while nearly tripling sales per hour, by effectively training inbound sales, inbound customer saves, email, and chat representatives to perform cross-functionally.► Achieved $2 million in monthly sales by launching call transfer program in partnership with business development team. Program increased from zero to 15,000 calls per day.► Garnered 2 National Call Center Awards in 2003: SearchCRM.com Customer Touch Award and CRM Magazine’s CRM Elite Award. Also, the MyFamily.com call center was voted 2nd best place to work in UT (2004).