Jared Matthews Email & Phone Number

Greenville, South Carolina, United States

- Responsible for supporting the Director of IT to provide exceptional front-line support for all internal employees- Provide technical assistance and support for Tier I-III tickets related to hardware or peripherals- First line of defense responding to potential threats and cyberattacks- Active Directory & O365 administrator- End user support includes troubleshooting on servers, PCs & mobile devices using ATS and Online Resources- Serve as the first line of support for technical issues and submitting tickets to appropriate vendors

Chicago, Illinois, United States

- Assisted in the rebuild of critical infrastructure after a cyber incident- Participated in ransomware recovery efforts- Learned TTPs for Cyber Incident Response- Acquiring data on remote hosts & environments- Conducting forensic analysis on ransomware infected machines- Transferring system images with WinSCP for incident response and recovery- Leveraged Python scripts to configure ESXi servers- Updating DNS & DHCP configurations for endpoints

Anderson, South Carolina, United States

- Meeting with students to assist them in their assigned work- Helping students study for upcoming tests and quizzes- Answering questions about the Cybersecurity field and career goals

Florence, South Carolina, United States

- Responsible for completing service tickets- Onboarding and deploying new endpoints with RMM and security software- Assisting clients onsite and remote- Troubleshooting intermediate to advanced application, hardware or network issues- Managing client Office365- Installing new and removing old hardware, especially Fortinet Firewalls, switches, APs, etc.- Managing organizational security software such as Auvik, Bitdefender, Appriver, DarkWebID, etc.