Jared Friedman Email and Phone Number
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With over 20 years of experience in IT, I specialize in driving efficiency, optimizing IT operations, and building high-performing teams in dynamic environments. My career has been defined by implementing innovative IT strategies that align with organizational goals, ensuring seamless service delivery, and consistently exceeding performance metrics. I am passionate about leveraging technology to solve complex challenges, enhance system reliability, and deliver exceptional user experiences. By applying IT Service Management (ITSM) frameworks and spearheading strategic process improvements, I have a proven track record of reducing downtime, and streamlining workflows to maximize productivity.Whether managing enterprise-level IT infrastructure, guiding successful cloud migrations, or fostering a culture of collaboration within teams, I am dedicated to delivering results that make a measurable impact.Areas of Expertise:Active Directory & Group Policy: Streamlining user access and permissions for enhanced security and efficiency.Asset Management: Tracking and optimizing IT resources to ensure cost-effective operations.Cloud Migrations: Seamlessly transitioning organizations to scalable, modern platforms.Compliance & Regulation: Ensuring adherence to industry standards and best practices.Documentation: Developing comprehensive documentation to support training and system maintenance.Endpoint Management: Securing and managing devices to protect organizational data.Help Desk Management: Building and leading teams that deliver exceptional technical support.IT Infrastructure: Designing and maintaining robust, scalable IT environments.IT Risk Management: Identifying and mitigating risks to ensure business continuity.ITSM Frameworks: Implementing service management practices for operational excellence.Network Protocols: Ensuring reliable and secure network communication.Process Improvement: Optimizing workflows for greater efficiency and effectiveness.Project Management: Delivering IT projects on time and within budget.Remote Support: Providing seamless IT assistance in distributed environments.SaaS Applications: Managing and optimizing cloud-based software solutions.Technical Support: Solving issues with a customer-focused approach.Vendor Negotiations: Building partnerships to secure the best solutions and value.Workflow Automation: Leveraging automation to streamline processes and reduce manual workloads.
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Senior Information Technology AssociateHarvard Medical SchoolUnited States
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Senior Information Technology AssociateHarvard Medical School May 2024 - PresentBoston, Massachusetts, United StatesOversee IT operations for a team of four engineers, delivering efficient incident resolution and seamless technical support for a user base exceeding 11,000.• Asset Management: Optimize inventory management of devices, maintaining HIPPA compliance with security protocols and reducing audit discrepancies by 15%.• Customer Satisfaction: Achieve high level of customer satisfaction by resolving technical issues efficiently across diverse support channels.• Problem Resolution: Implement ServiceNow best practices, reducing escalations and enhancing service desk performance.• Team Leadership: Trained and mentored a team of 4 support staff, improving response times for critical requests and fostering a culture of continuous improvement.
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Information Technology ConsultantIndependent Consultant Dec 2019 - May 2024Boston, Massachusetts, United StatesDelivered scalable IT solutions for enterprise clients, ensuring seamless service delivery across 5,000+ users and compliance with industry-specific regulations and reducing downtime by 10% while improving service efficiency by 15%, all while pursuing a master’s degree in Cybersecurity and Public Policy.• Infrastructure Optimization: Engineered and deployed advanced Wi-Fi solutions for multi-tenant buildings, leveraging point-to-point and rooftop connections to enhance connectivity, minimize downtime, and reduce operational costs by 10%.• Policy Development: Designed and implemented robust IT policies for a cryptocurrency firm, driving a 20% reduction in operational risks and ensuring full SEC compliance through strategic alignment and proactive measures.• Project Leadership: Spearheaded large-scale decommissioning initiatives across multiple locations, optimizing workflows, reducing operational expenses and preserving system integrity with minimal disruption.• Service Delivery Improvement: Directed cross-functional teams to implement scalable IT solutions, aligning service delivery with enterprise-wide objectives and improving operational efficiency across multiple departments. -
Manager, Tier 3 & Network SupportFuze Nov 2015 - Dec 2019Cambridge, MaDirected a global team of 10 (2 managers and 8 engineers) providing 24x7 IT support and achieving a 30% increase in uptime while enhancing service desk performance through ITSM frameworks and automation. • Documentation: Standardized network infrastructure documentation, streamlining onboarding and troubleshooting processes.• Network Reliability: Leveraged ITSM frameworks and advanced monitoring tools (Puppet, Nagios, Grafana) to boost network uptime, ensuring consistent service availability.• Process Improvement: Streamlined deployment processes by introducing standardized workflows and automation, enhancing system reliability. Implemented Agile methodologies to foster cross-functional collaboration, reducing project delivery times by 15%.• Technical Expertise: Resolved escalations involving VPN, TCP/IP, SIP, BGP, MPLS, LAN/WAN, DNS, DHCP, VLAN, Wireless, and VoIP, ensuring system security and integrity. -
Manager, It User ServicesThe Community Builders, Inc. Jan 2011 - Nov 2015Boston, MaOversaw IT support for 100+ locations, leading a team of 5 engineers and implementing scalable IT solutions across 100+ locations, enhancing system reliability . Managed a $1M annual IT budget, optimizing resource allocation to enhance service efficiency and achieve operational cost savings.• Cloud Integration: Led the transition to Office 365 and adoption of tools like Teams, Slack, and Zoom, enhancing cross-team collaboration and reducing response times.• Project Management: Delivered high-value IT projects on time and within budget, saving $250,000 annually through vendor negotiations and resource optimization.• Service Desk Optimization: Enhanced service desk efficiency by implementing ITIL standards, improving SLA tracking and issue resolution times by 20%. Reduced support tickets by 25% through proactive endpoint management and streamlined workflows.• Workflow Automation: Deployed Kaseya, JAMF, and Intune/SCCM to automate device and software management, increasing compliance by 40% and minimizing manual intervention. -
Network Operations EngineerAkamai Technologies Mar 2007 - Nov 2008Cambridge, MaReal-time troubleshooting of network issues and the strategic implementation of enhancements designed to bolster system reliability and reduce latency across Akamai’s global networks. Collaboratively working with engineering and product teams, I ensured that Akamai’s services provided robust content delivery and security solutions to clients worldwide.• Client-Centric Technical Support: I led the development and execution of a client-focused technical support strategy, which utilized advanced analytics for proactive network monitoring. This initiative resulted in a substantial 30% decrease in critical network incidents and a 25% improvement in network stability.• Strategic Network Enhancements: I played a crucial role in the strategic planning and execution of significant network equipment installations and technology deployments, which increased Akamai's content delivery capabilities by 20%.• Multidisciplinary Teamwork: I worked closely with teams to ensure network expansion projects were in alignment with organizational goals and client requirements, significantly boosting Akamai’s market position and expanding our service offerings. -
Client Support Specialist – Jean Mayer Usda Human Nutrition Research Center On AgingTufts University Sep 2006 - Mar 2007Greater Boston AreaEfficiently managing a high volume of IT support tickets, providing quick and effective solutions to a range of technical challenges, and playing a crucial role in the deployment, configuration, and routine maintenance of essential IT infrastructure. Spearheaded system upgrades and performed regular network maintenance, all while conducting training sessions for users on new technologies and maintaining high security standards across all platforms.•Expert Issue Resolution: I adeptly handled a wide range of technical challenges related to software, hardware, and networking, tailoring solutions to meet the specific requirements of our diverse user base, which included researchers, staff, and participants.•Enhanced Client Communications: I significantly boosted client satisfaction by developing open and transparent communication channels. My proactive efforts in closing the communication gap between clients and the IT department ensured timely updates regarding system changes and the deployment of new applications.•Strategic User Acceptance Testing (UAT): I played a pivotal role in the UAT phase of new software implementations. By actively participating in early testing and identifying potential issues, I achieved a 20% reduction in post-implementation problems, thereby facilitating smoother technology adoption and enhancing system stability. -
Senior Technical AnalystUniversity Of Massachusetts Amherst Dec 2002 - May 2004Amherst, MaAs a Technical Analyst at UMass Amherst, I was integral in driving technological enhancements and optimizing IT processes across the university's multiple departments. My responsibilities included analyzing and revamping existing systems to improve functionality and user experience for faculty, staff, and students. I led several major projects, such as the implementation of a new campus-wide software system that increased operational efficiency by over 30%, and the upgrade of network security protocols which resulted in a significant reduction in vulnerability to cyber threats. My role required close collaboration with academic and administrative units to ensure technology solutions were effectively aligned with the university's educational goals and operational needs, enhancing overall performance and support.• Rapid Problem Diagnosis and Issue Resolution: I provided high-quality technical support to a diverse user group, including university faculty, staff, and students, excelling in the rapid diagnosis and resolution of a wide range of IT issues. This proficiency ensured a consistently high issue resolution rate of 90%, maintaining optimal system functionality and user satisfaction.• Strategic Project Leadership: Recognized as a subject matter expert within the IT department, I played an instrumental role in steering multiple projects to successful outcomes. My contributions included offering in-depth insights and strategic guidance, which enhanced project execution efficiency and boosted stakeholder satisfaction by 15%.• Advanced Data Analysis and Visualization: I employed sophisticated data analysis and visualization techniques to identify crucial trends and patterns within system operations. This data-driven approach facilitated the development and execution of targeted optimization strategies, significantly enhancing system performance by 25% and streamlining operational effectiveness. -
Methods And Procedures DeveloperRcn Oct 2000 - Aug 2002Springfield, MaDuring my tenure as a Methods and Procedures Developer at RCN, I spearheaded the creation and refinement of operational processes aimed at boosting efficiency across multiple departments. My role involved conducting thorough analyses of existing procedures to pinpoint inefficiencies, devising and implementing streamlined, user-friendly methods that achieved a 15% reduction in operational costs and a 25% increase in workflow efficiency. I collaborated extensively with cross-functional teams to ensure seamless integration of new processes, aligning them with organizational objectives which resulted in substantial improvements in productivity and compliance.• Training and Development: Led dynamic training sessions and workshops that equipped employees with modern techniques and protocols, achieving a 95% successful adoption rate and reducing procedural errors by 20%.• Process Auditing: Conducted regular, detailed assessments and audits of the implemented procedures, continually identifying opportunities for refinement and ensuring procedures remained 80% aligned with evolving business needs and industry standards.• Cross-Functional Collaboration: Played a crucial role in cross-departmental projects by integrating process expertise to help establish standardized methodologies, which led to a 15% improvement in project delivery times and outcomes.
Jared Friedman Skills
Jared Friedman Education Details
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Cybersecurity And Public Policy -
Sociology
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Legal Studies
Frequently Asked Questions about Jared Friedman
What company does Jared Friedman work for?
Jared Friedman works for Harvard Medical School
What is Jared Friedman's role at the current company?
Jared Friedman's current role is Senior Information Technology Associate.
What is Jared Friedman's email address?
Jared Friedman's email address is ja****@****ise.net
What is Jared Friedman's direct phone number?
Jared Friedman's direct phone number is 800-890*****
What schools did Jared Friedman attend?
Jared Friedman attended The Fletcher School At Tufts University, University Of Massachusetts, Amherst, University Of Massachusetts, Amherst.
What are some of Jared Friedman's interests?
Jared Friedman has interest in Electronics, Cooking, Reading.
What skills is Jared Friedman known for?
Jared Friedman has skills like Microsoft Office, Technical Support, Customer Service, Troubleshooting, Networking, System Administration, Project Management, Servers, Public Speaking, Budgets, System Deployment, Network Security.
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Jared Friedman
Manager At Deloitte; M.S In Sustainability Management From Columbia UniversityUnited States6gmail.com, kroll.com, kinetic-partners.com, emory.edu, sfr1.com, duffandphelps.com1 +190847XXXXX
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