As a Network Engineer at a global product testing company, I assumed a key role in architecting and maintaining a dynamic network environment that harnessed cutting-edge technologies. My responsibilities included the deployment and optimization of Software-Defined Wide Area Networking (SD-WAN), Microsoft Azure cloud services, and Cisco Webex cloud calling solutions. I contributed to the company's global operations by delivering secure and resilient network solutions, ultimately enhancing operational efficiency and supporting the seamless flow of data and communication across the organization's North American footprint. I have had the privilege of traveling extensively across North America to provide on-site support and installations, ensuring the reliability and security of the network infrastructure.• Manage the LAN, WAN, and WLAN infrastructure for over 35,000 employees and corporate customers worldwide• Configured Dell R650s and Dell VEPs, setup ESXi hosts, and clustered virtual machines, adding them to Microsoft Azure for configuration and backups. • Worked with SD-WAN technology, configuring and maintaining it using Microsoft Azure as the cloud platform.• Utilized SD-WAN solutions from Cisco and Velocloud to optimize network performance and enhance connectivity• Successfully deployed, managed, and upgraded virtual Checkpoint firewalls, harnessing the power of virtualization to enhance network security, scalability, and efficiency• Collaborated closely with various business units and senior leadership to orchestrate the seamless migration of their call services from external vendors to the organization's Webex calling cloud services, ensuring a smooth transition and enhanced operational efficiency• Monitor network performance, functionality, and capacity using both Solarwinds Orion, ServiceNow and Site24x7• Created documentation to ensure smooth technology transitions and efficient operational support

As a Senior Network Engineer with a leading hospital system, I played a pivotal role in the management and optimization of a complex network infrastructure that spanned across the main hospital facility and 15 remote clinics. My responsibilities included designing, configuring, and maintaining network solutions to ensure uninterrupted connectivity, security, and performance for healthcare delivery. I successfully implemented advanced network protocols, improved redundancy, and oversaw the deployment of telemedicine solutions, enabling seamless communication and data transfer between the central facility and remote clinics, ultimately contributing to enhanced patient care and operational efficiency.• Managed the LAN/WAN infrastructure for a regional Hospital environment and 15 remote clinics, utilizing BGP and OSPF on ASE circuits • Oversaw the Avaya and Cisco VoIP, SIP, digital, and analog telecommunications infrastructure, including Definity, Aura Messaging, and Cisco Communication Call Manager (CUCM), and Unity• Managed the hospital system's wireless infrastructure, consisting of two HA-paired 5520 Cisco WLCs and APs, including 2700, 2800, and 9100 series• Used Ekahau software to optimize access point placement and troubleshoot radio frequency issues for end-users and departments.• Created network maps and dial-plan flows using Microsoft Visio for documentation and troubleshooting• Worked closely with other technology teams and departments to support the organization's mission and strategic business interests.

As a dedicated Desktop Technician within a prominent hospital system, I provided essential technical support to ensure the smooth and secure operation of desktop and end-user systems critical to healthcare delivery. My responsibilities encompassed diagnosing and resolving hardware and software issues, deploying and maintaining healthcare-specific software applications, and providing prompt assistance to medical staff. I adhered to strict compliance standards, including HIPAA regulations, to safeguard patient data and privacy. My role contributed to the reliable functionality of critical healthcare technology, enhancing the efficiency of medical professionals and ultimately improving patient care within the hospital system.• Managed assigned tickets within established SLAs• Built, managed, and deployed laptops, desktops, and computers on wheels • Created and updated documentation• Provided after-hours support for the Hospital

As a Network Engineer at a leading movie rental, books, and music retail chain spanning the United States, I played a crucial role in maintaining a robust and resilient network infrastructure that underpinned the operations of this expansive retail giant. My responsibilities included designing, configuring, and managing network solutions to support both the physical and digital aspects of the business.• Successfully migrated entire data center to a new cable plant utilizing new network cable backbone infrastructure.• Managed and configured over 400 Cisco switches, 150 Cisco routers, 100 Cisco VoIP phones (wired and wireless), and 350 Cisco Aironet access points. Utilized Cisco Catalyst 6500 series switches, Cisco Catalyst 4500 switches and Cisco 2800 series routers.• Network Administrator of an environment consisting of Windows, Unix, RedHat Linux, VMWare and Exchange 2003 and 2010 servers.• Designed network maps for present and future use within the network.• Managed over 140 national stores, three distribution centers and one off-site backup location.• Wrote Perl scripts to automate deployment and gather information.• Created and maintained a well-documented cabling document.• Assisted development teams in trouble shooting application level issues.• Carried a rotating pager for after hour issues.

• Scripted and deployed Cisco routers, Cisco switches, Mirotik Router Boards and Sena devices.• Worked in a team environment to trouble shoot and resolve issues. • Tested and deployed applications and updates within a local and server VMWare environment.• Built and deployed Dell desktop PC’s and Lenovo laptops using Altiris.• Worked with store associates remotely to help resolve issues.• Carried a rotating pager for after hour issues.

• Worked closely with the Network Administrator in handling network issues in a timely fashion.• Configured and maintained Dell servers for a production environment.• Managed Cisco Routers, Cisco Switches and Dell PowerConnect switches.• Architected and deployed a SharePoint server for ticketing and documentation within the company.• Designed a professional website for an affiliate company.• Wrote Perl and Visual Basic scripts for processes for routine backups and daily activities within the network.• Ran network cables within the data center and offices.• Worked with several monitoring programs such as WhatsUp, IPSentry and Cacti.

• Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.• Ran nightly backups of production servers.• Worked with customers over the phone and within an office environment. • Installed and maintained new production servers.• Worked with Windows NT/2000/XP/Vista/7 and Windows Server 2000/2003/2008.• Installed and configured Remote Desktop Clients for trouble shooting and maintenance on servers, customer laptops and PC’s. Used multiple client software such as: VNC, RDP, LogMeIn and CrossLoop.• Handled hardware and software maintenance.• Worked a rotating shift with an after-hours pager.