• Acted as project lead, analyzing assigned specifications, planning, designing, and implementing software solutions.• Lead multiple small and large projects at a time that are complex, have a system-wide impact, and integrate across the organization for both internal and customer environments.• Designed and participated in system integration testing of operating systems, system utilities, and technologies, ensuring that all possible impacts of the new technology on the current infrastructure are considered.• Managed, monitored, and recommended performance improvements for internal and customer environments.• Created technical documentation and proposals for existing and prospective client projects.• Served as an escalation point to team members and clients experiencing unresolved support issues across multiple areas of expertise including systems administration, security, etc.• Provided thought leadership in systems architecture and design, ensuring knowledge transfer for an overall elevation of the team.• Managed the relationship with various third-party providers, securing preferred status and pricing.

• Lead a team of highly skilled technicians to support and consult multiple clients with all of their IT needs. • Provide direct client support with the implementation or migration to systems including: Slack, Office 365, Mosyle, Okta, Jira Service Management, Google Workspace, Zoom, and 1Password. • Oversee and manage company projects including new office build outs, software, computers, and more using a mix of Asana and Jira for project management.• Develop relationships with key stakeholders ensuring that clients have a high level of satisfaction. Research, analyze, and documents the best-in class hardware, software, and peripherals to provide recommendations for clients and other team members.

• Provided first level hardware and software support to the CAMEO Family of Systems for the Navy and Marines.• Worked closely with military leadership to ensure the CAMEO environment was performing and functioning correctly. • Maintained private networks of multiple 50 or more computer systems to ensure they were running the most up to date software configuration and publications.• Automated system tasks to allow for less system downtime and ease use for the customer.

• Data Systems Chief for the Aviation Combat Element serving 600 users and deploying expeditionary networks in austere environments.• Experience advising and troubleshooting with military personnel while deployed.• Responsible for 300 pieces of tactical communications equipment worth $6 million and 150 classified material items.

• Installed and maintained United States Marine Corps domains and networks supporting up to 3000 end users.• Designed and established hardware and server infrastructure for tactical command and control.• Maintained DISA security compliance with Security Center and McAfee ePolicy Orchestrator.• Supervised and trained 30 Marines.