Jared Cross Email & Phone Number

Louisville, KY, US

Louisville, Kentucky, United States

Louisville, Kentucky, United States

• Helped implement new initiatives by testing in Salesforce and troubleshooting issues.
• Successfully coordinated over 70 inspections to evaluate residential windows and plumbing leaks.
• Created training material and processes for the new initiatives.
• Actively supporting engineers by updating their assignments or performing research.

Louisville, Kentucky, United States

• Successfully trained over 5 individuals providing comprehensive instruction for up to two weeks per person
• Performed multiple daily audits to ensure adherence to established processes
• Performed weekly and monthly audits to monitor performance metrics and identify areas for improvement
• Created and edited training material to promote consistency and enable new hire to quickly adapt to their roles
• Primary contact for 20 employees assisting with client issues, general questions and problems

Louisville, Kentucky, United States

• Successfully trained over 10 individuals providing comprehensive instruction for up to two weeks per person
• Helped create a new department in Client Services. Growing it to a team of four.
• Performed multiple daily audits to ensure adherence to established processes
• Performed weekly and monthly audits to monitor performance metrics and identify areas for improvement
• Created and edited training material to promote consistency and enable new hire to quickly adapt to their roles

Louisville, Kentucky

• Coordinated fire inspections with clients and their involved parties along with the Donan fire investigator
• Reviewed over 100 client reports monthly to ensure accuracy
• Input client information into Salesforce allowing for efficient reporting and data collection

Louisville, Kentucky

• Coordinated the ordering, delivery, and installation of $25,000 worth of product
• Dispatched over 100 service and installation calls per month
• Initiated a new process for documenting service calls to ensure team consistency and efficiency

Louisville, Kentucky

• Oversaw and managed $5M in new and used product inventory
• Conducted weekly staff training to expand product knowledge and enhance negotiation skills, leading to a 10% increase in completed sales transactions annually
• Improved staff performance through the creation of a new sales training handbook and process
• Developed and executed new advertising strategies for product inventory
• Analyzed customer leads using the dealership’s Customer Relationship Management (CRM) program
• Contributed additional managerial support for the Business Office as needed and negotiated an extra $350,000 in financial contracts annually

Louisville, Kentucky

• Utilized comprehensive knowledge of product lines to reach mutually beneficial agreements with clients
• Generated $240,000 in product revenue per month by offering exceptional customer service
• Boosted repeat business 20% by establishing long-term client relationships and utilizing innovative marketing strategies, including personalized letters and videos
• Managed 40 current and prospective leads each month, tracking pertinent customer details using CRM

Louisville, Kentucky

• Proactively and knowledgeably explained mechanical issues and total repair costs to customers
• Recommended additional services, generating $600,000 in Service Department revenue in one year

Bachelor Of Business Administration - Bba, Marketing

Education record