Director of MLS Compliance:• Manage the Compliance Database by reviewing listings and correction notices for violations.• Oversight and creation of MLS Rules and Regulations.• Process agent suspensions and terminations for overdue citations.• Oversee and manage the IDX Rule & Regulation violations and citations. • Budget management for the MLS Compliance, System Administrator and Laptop Repair departments.• Assist with technology class registration, instruction in coordination with CCAR’s Education and Training coordinator, class marketing, set-up, and reminders to attendees.• Conduct and coordinate MLS Compliance and other related outreach to Member Offices, marketing meetings, and CCAR events as requested. Project Coordination:• Sets deadlines, assigns responsibilities, and monitors and summarizes progress of projects and manages reports on key deliverable's by individual, with the goal of making sure project timelines, priorities, and commitments are fulfilled on a timely basis across all CCAR departments• Define project scope, goals and deliverable's that support business goals in collaboration with management and CCAR Strategic Plan objectives. • Plan and schedule project timelines and milestones using appropriate tools, and report on any significant changes in timing or deliverables.• Develop and deliver progress reports, proposals, requirement documentation, and presentations to key project participants and CCAR Directors, as appropriate. • Prepares monthly reports for senior management regarding status of projects and prioritization.• Where required, negotiate with other department managers for the acquisition of required personnel from within the association, or if warranted, get temporary help. Set and continually manage project expectations with team members.• Enhance and deliver a monthly Technical Center report covering usage of all CCAR products and services.

Managed 7 employees: MLS Compliance Administrator, Systems Administrator, Computer Technician, and 4 Member Support Representatives.• Introduced new products & services: Laptop Repair, Laptop Sales, iPad Optimizations• Provided oversight and management of the Member Service membership inquiries• Provided oversight and management of the Technology Service inquiries• Oversight and management of the call center processing 3500 transactions a month• Interfaces with leadership and senior management to provide consistent, reliable support, and MLS compliance operations • Weekly and Monthly Reporting: Compile and analyzed data to create reports for monitoring and grading member service calls in conjunction with CCAR's Quality Control policies • Interfaces with the Director of Marketing and Communication, Education and Training Coordinator, and Director of Member Relations to ensure timely, relevant, and high quality dissemination of information through the various channels of contact that CCAR supports• Provided training on Real Estate technology for class sizes ranging from 10-45 attendees• Provided on-site presentations at Real Estate brokerages covering MLS Compliance and technology• Presented at large Real Estate events for audiences ranging from 50-100 attendees

Managed 3 employees: MLS Compliance Administrator and 2 Technical Support Representatives• Primary responsibility to provide day-to-day operational supervision of Technology/Training and MLS Compliance efforts. • Manage the MLS Support staff as well as the MLS Training staff. • Supervise day-to-day activities – onsite and offsite. • Provided training on Real Estate technology for class sizes ranging from 10-45 attendees• Provided on-site presentations at Real Estate brokerages covering MLS Compliance and technology.• Presented at large Real Estate events for audiences ranging from 50-100 attendees.• Train and mentor in the necessary work fields and areas in order to create and maintain a successful technology call center, member training, and offsite visits with clients.• Monitored, incorporated, and communicate changes to MLS model rules. • Build and maintain a robust department procedural manual as a living document for business continuity. • Ancillary functions revolve around our communications efforts, especially as they deal with online, web enabled technologies (websites, social media, etc).

• Responsible for providing CCAR Members “World Class Member Service” • Illustrated strong communication skills.• Utilized technical knowledge on PC/Laptop, MAC, mobile devices, hardware, software, operating systems, configurations, and a related suite of service tools. • Uploaded MLS Photos and reported to leadership with follow up on any issues related to these photos. • Assigned members to available class courses.• Provided training on Real Estate technology for class sizes ranging from 10-45 attendees• Processed and managed real estate key & lockbox systems, agent and office entry/updates, membership information.• Provided general customer service to members via phone, walk-ins, email, and chat.• Provided technical support on MLS software, Real Estate form software, Microsoft Windows, MAC OS, iOS, Android OS, Microsoft Office Suite, computer backups, computer security, and essential web browsing software.• Provided assistance to other departments as requested by Supervisor.• Assisted in the development, updating and management of websites.

As a Prepared Foods Team Leader, I lead a team with creativity, passion for the product, and quality driven leadership style. I provided overall management and supervision of the Prepared Foods Department. I was responsible for Team Member hiring, development, terminations and generally holding your team accountable. Responsibilities also included profitability, expense control (packaging and labor), inventory control, buying and merchandising, regulatory compliance, recipe development and special projects as assigned.Managed 115+ employees

As a Prepared Foods Associate Team Leader, I assisted the Prepared Foods Team Leader in the daily operation of the department. Responsibilities included inventory control, the team's profitability, maintenance of back-stock, department sales floor, and training and supporting Prepared Foods Team Members. I ensured a positive company image by providing courteous, friendly, and efficient customer service to customers and team members while exhibiting my desire and ability to move into a Team Leader position.Managed 115+ employees

As a Prepared Foods Team Leader, I lead a team with creativity, passion for the product, and quality driven leadership style. I provided overall management and supervision of the Prepared Foods Department. I was responsible for Team Member hiring, development, terminations and generally holding your team accountable. Responsibilities also include profitability, expense control (packaging and labor), inventory control, buying and merchandising, regulatory compliance, recipe development and special projects as assigned.Managed 78 employees.

As a Prepared Foods Associate Team Leader, I assisted the Prepared Foods Team Leader in the daily operation of the department. Responsibilities included inventory control, the team's profitability, maintenance of back-stock, department sales floor, and training and supporting Prepared Foods Team Members. I ensured a positive company image by providing courteous, friendly, and efficient customer service to customers and team members while exhibiting my desire and ability to move into a Team Leader position.Managed 78 employees.

As the TMAG (Team Member Awareness Group) Facilitator, I organized and lead group meetings with staff volunteers covering topics such as "Green" business techniques, increased employee happiness and community volunteer opportunities. Delivered proposals to store and regional leadership to change company policies and/or enact new ones.