Jared Williamson Email & Phone Number

Perth, Wa, Au

Applecross, Western Australia

- Sole onsite support to 150 Perth office users- Remote support to users based in Darwin, Brisbane, Manila and the USA - Working and collaborating with a small team of 6 IT network, infrastructure and desktop support people spread across 3 different sites- Managing support issues and technical requests through Cherwell Service Management ticketing system- Maintaining Server and Workstation environment: Windows Server 2008 R2 – Windows Server 2012 R2 Exchange 2010 HP ProLiant ESX cluster running VMware HP SANs Sonicwall Firewall Trend Micro Officescan, ShadowProtect Window 7, 8.1, 10 clients MS Office 2013- Maintaining Panasonic PABX - Hardware and software asset management and procurement - SOE Windows 8.1 based image creation, maintenance and deployment- Liaising with 3rd party software and hardware for licensing and support requests- Documentation and maintenance of processes and infrastructureAccomplishments- Complete Perth office relocation over single weekend (150 end users). Shut down all IT infrastructure; servers, storage, UPS, switches, firewall etc Disconnected all server equipment and removing from racks for removalists to transport Reinstalled all servers into racks in new building, powering on and testing of equipment Patched patch panel for all end user network points for 3 floors Set up end users workstations which included PC and monitors, dual screen display and testing network connectivity Brand new printer configuration and deployment- Complete Darwin office relocation overnight (10 users) Shut down all IT infrastructure; servers, storage, UPS, switches, firewall etc Disconnected all server equipment and removing from racks and transported to new office Reinstalled all servers into racks in new building, powering on and testing of equipment Patched patch panel for all end user network points

London, United Kingdom

- Visited different client sites to setup new hardware/software and/or troubleshoot issues- Based permanently at different Wavex client sites for several months at a time; directly supporting their IT infrastructure and user base- Taking ownership and responsibility to solve onsite desktop, server and infrastructure issues; and managing the technical relationship with clients.- Companies based at full time for extended periods included Rosenblatt Solicitors, Neptune Investment Management, Delancey Real Estate Asset Management and Westhouse Securities.- Managed issues through call/ticket logging software. This includes investigating, diagnosing, detailing and resolving incidents within an agreed SLA while keeping the client informed.- Maintained a range of IT systems and infrastructure including Windows 2003 – 2012, Exchange 2003 – 2013, physical and virtual (VMware/Hyper-V) servers, EMC/HP SANs, MessageLabs, McAfee ePolicy Orchestrator, Symantec Endpoint Protection, Backup Exec, Neverfail, BES, WDS, WSUS.- Daily system checks for performance, reliability and disk space of servers, SAN storage and related infrastructure.- Created standard Windows 7 Desktop image builds, captured and deployed via WDS.- Liaised with 3rd party software and hardware providers- Supported up to 150 Users depending on Client- Asset Management and hardware/software procurement- Created and maintained standard operating procedures and documented infrastructure

Applecross, Western Australia

- Maintained Windows Server 2003 R2/2008 R2 environment with approximately 120 users- Maintained Active Directory, Group Policy, Windows Server Update Services (WSUS)- Maintained Microsoft Exchange 2003 with GFI MailSecurity and GFI MailEssentials (and previously Symantec Mail Security)- Maintained and troubleshooted backup, archiving and recovery of company data. Software included ARCServe, Symantec Backup Exec, Shadow Copies, Robocopy and NTBackup- Maintained and deployed antivirus including Symantec Endpoint Protection and Sophos Endpoint Security and Control- Provided computer and technical support to internal staff and outside contractors via phone, or Remote Access software or in person.- Researched, recommended and planned major hardware/software upgrades to improve existing systems- Provided user training on newer software versions- Tested and implemented rollout and migration of Windows 7 x64 systems from Windows XP.- Troubleshooted network problems- Maintenance of PABX system- Hardware and software procurement- Software licensing and renewal- Asset Management of Computer Hardware with Microsoft Navision- Updated and documented procedures and registers for IT infrastructure.

Diploma Of Interactive Multimedia

- Graphic Design - Web Design - Programming - Animation

Education record