Senior Information Technology Specialist
Current Provides desktop operating system support and application maintenance/troubleshooting for 100+ employees Maintains accurate inventories of equipment Maintain employee status change notices to include onboarding, off boarding and office moves. Manages technical user support and special project responsibilities. Prepare equipment for employee use, ensuring proper installation of operating systems, and bank baseline software. Maintain the Banks Office 365 email tenant and AppRiver Zix Email Filtering. Review firewall, security patch, SIEM, and Antivirus reports and take actions on issues as necessary. Addresses information security vulnerabilities detected in the computing environment. Oversees user administration for various systems. Monitor SentinelONE Anti-Virus Endpoint Agents. Maintain specific Core Banking Application Installs, maintenance and troubleshooting. Maintain Employee VPN and Token access. Perform Quarterly Firewall Security Reviews Maintain record of daily data communication transactions, problem tickets, remedial actions taken, and installation activities; i.e. IT tickets. Maintains the Bank’s IT phishing tests on a quarterly basis Reviews and performs IT and Information Security reviews for annual regulatory audits Provides some afterhours support to address technical issues and performs afterhours maintenance. Ensures proper documentation of IT processes. Work with vendors if needed to resolve technical issues within the desktop environment. Continuously seeks opportunities to streamline processes and improve efficiencies. Other duties as assigned.
