Jari Laakkonen Email & Phone Number

Oulu, North Ostrobothnia, Finland

Oulu Area, Finland

Main responsibilities* Service and Solution Consultant* Outsourcing Sales Projects* Digitalization Projects, Smart Office and Smart City Projects* Service Development

Main responsibilities* Compliance and Operational Security* Information Security* Application, Data and Host Security

Main responsibilities• Responsible for overall business area operations in Finland (Onsite Break&Fix, Onsite Support, Dispatching, Customer Service and Service Desk operations)• Responsible for revenue, profit, cost-efficiency, service quality, customer satisfaction, service team performance and change management• Responsible for planning, executing, developing and monitoring the services in Finland• Financial budgeting, forecasting and tracking• Supervising Onsite Break&Fix, Dispatching, Customer Service and Service Desk Team Leaders• Member of the Board• Business Management• Resource Management• Service Management• Service Delivery• Partner ManagementMain Achievements• Good Customer Satisfaction• Service Levels in target• Financial targets exceeded

Main responsibilities• Responsible for Onsite Break&Fix, Dispatching, Customer Service and Service Desk teams in Finland (revenue, profit, cost-efficiency, service quality, customer satisfaction and service team performance)• Responsible for planning, executing, developing and monitoring the services in Finland• Financial budgeting, forecasting and tracking• Supervising Onsite Break&Fix, Dispatching, Customer Service and Service Desk Team Leaders• Resource Management• Service Management• Service Delivery• Account Management• Partner ManagementMain Achievements• Good Customer Satisfaction• Service Levels in target• Virtual Dispatching Model - project funded by Tekes (Finnish Funding Agency for Innovation)

Main responsibilities• Responsible for Northern Finland accounts revenue, profit, cost-efficiency, service quality, customer satisfaction and service team performance• Responsible for planning, developing and monitoring the services in Northern Finland area• Financial budgeting, forecasting and tracking• Supervising Onsite Break&Fix, Onsite Support and Service Desk Team Leaders in Northern Finland area• Resource Management• Service Management• Service DeliveryMain Achievements• Financial targets achieved• Excellent Customer Satisfaction• Service Levels in target

Main responsibilities• In charge of all aspects of Information Management operations globally• Information Management Strategy• Information Management Architectures• Information Security in corporate level• Information Management Development• Information Management budgeting and tracking• Leading multiple global Information Management Teams (Europe, USA, Asia)• Partner and subcontractor agreement negotiations Main achievements• Financial targets achieved• Good customer and employee satisfaction• Improved cooperation between Information Management Team and service partner's team

Main responsibilities• Global responsibility of Information Management Platform and Service Desk Operations (Finland, Germany, China, USA)• Relationship management to business units• Financial management • Resource management• Supervising the global specialists team• Partner and subcontractor network management• Service Delivery Management• Service Management• Service DevelopmentMain achievements• Costs within budget• Service Levels at target level• Good customer satisfaction

Main responsibilities• Design environment support• Providing the business specific IT services to business needs• Relationship management to business units• Financial management• Resource management• Supervising the in-house specialists teamMain achievements• Costs within budget• Good customer satisfaction

Main responsibilities:• Responsible for revenue, profit, cost-efficiency, service quality, customer satisfaction and my team performance in Northern Finland area (continuous services)• Member of management and development group in Northern Finland area• Member of service development group (Finland–level)• Participated as a consultant in several contract updates and renewals• Responsible for implementation of Sense and Respond model in service teams and customer case coachingMain achievements:• Achieved financial targets, good customer satisfaction and good employee satisfaction• Implemented service improvement program in Northern Finland area• Increased understanding and experience of business unit management and superior work• Development of service manager introduction model as well as mentoring new service managers

Main responsibilities:• Responsible for revenue, profit, cost-efficiency, service quality, customer satisfaction and my team performance in Northern Finland area (continuous services)• Member of management and development group in Northern Finland area• Member of service development group (Finland–level). Main achievements:• Achieved financial targets, good customer satisfaction and good employee satisfaction• Implemented service improvement program in Northern Finland area.• Increased understanding and experience of business unit management and superior work

Main responsibilities:• Responsible for named customer accounts revenue, profit, cost-efficiency, service quality, customer satisfaction and service team performance.• Lead of agreement renewals.Main achievements:• Improved user and customer satisfaction• Improved very poor account profitability and customers trust at same time• Participated as a consultant in several contract updates and renewals• Increased understanding and experience of outsourcing, IT Management challenges, service production and processes, service management, it contracts and renewals, customers it-development, how to understand customer and build trust in the business

Main responsibilities• Specialists team's revenue, profit, cost-efficiency, service quality, customer satisfaction and specialists team performance in Northern FinlandMain achievements• Financial targets achieved with good customer and employee satisfaction

Main responsibilities• Start up of the systems support team operations• Provide the support services to customers• Specialist Recruiting and training planningMain Achievements• Support team returned to profit-making• Excellent Customer satisfaction

Main responsibilities• PC and software sales to large companies in Northern Finland• Part of the team Starting up the Systema Superstore businessMain Achievements• Achieved the sales targets• Systema Superstore became the number one player in Oulu region

Main responsibilities• LAN and PC Installation and Delivery projects• Mac support and delivery projects to newspapers• AutoCAD installations and support

Main responsibilities• LAN Installation projects• PC Installation projects• Customer Service• Software Localization (e.g. Windows 3.0)

Business Management

Information Technology

Foreign Trade

Computer And Information Systems Security/Information Assurance