Responsible for agency ITIL and project management processes and owning related change initiatives. Leading team of process managers, process and project management experts.

Leading group of about 25 project managers providing high quality and professional project management services for Valtori and its customer agencies. Additionally managing vendors providing project management services.

Responsibility starting January 2019- superior responsibilities for a team consisting production managers, experts, and system specialists- accountable for MDM, desktop and application virtualisation, government carrier subscriptions management (phones and smartphones)- vendor management on tactical and operative level- steering group memeber in various service development projectsResponsibility starting May 2017 till December 2018- superior responsibilities for a team of experts and system specialists- accountable for MDM, endpoint security, desktop and application virtualisation, Office 365 cloud services- vendor management on operative level- steering group memeber in various service development projects

Contributing to customer success in end user services transformations area. Working with offshore and onsite teams in portfolio management, project governance, project planning and implementation topics.

Leading about 100 person onsite operations organisation in global landscape being accountable for- budgeting and finance- resource planning- service delivery against contract and defined OLA's/SLA's- vendor management for selected 3rd parties- governane - organisational change management and development- ISAE 3402 compliancy- process adherenceContributing to- service development e.g. process design- supporting sales in new customer prospects

As continuation to my role as Service Manager for Onsite Support I additionally to onsite support take new challenge to lead 25 person IT professionals team in various areas such as project management, network infrastructure, mobile management and Domino infrastructure in Finland and in Russia. In this responsibility I'm guaranteeing 100% successful service delivery provided by the onsite team. Additionally for managing onsite persons in Finland and in Russia I continue working in multicultural environment with people from various countries of the world. Crucial for our service delivery are 24x7 bases working second level teams in India.

Onsite Services service manager leading +20 person team consisting direct reports and third party members from Finland and Russia. Dedicated to serve current customer from forest industry. Service is our middle name and happy customer is our target whatever it takes.

People leadership, resource management, project management, change management.

IT Project Manager working currently in HR project leading IT implementation.

Team leader in Managed Desktop Services area

Infrastructure project management and co-ordination activities.

Technology development team leader.

Global web technologies architecture and co-ordination on infrastructure side. Technical setup lead on the portal based intranet project.

Groupware development teams J2EE insfrastructure lead. Also development projects and implementations lead in intranet and extranet area.

Global web technologies architecture and co-ordination on infrastructure side. Technical setup lead on the portal based intranet project.

J2EE administration and intranet/extranet project co-ordination.

Details of the work time: - summer 1999- summer 2000- part time job winter 2000-2001- spring 2001 thesis: A Monthly Reporting Application for Quality System in the Lotus Notes EnvironmentThe work was contentrating more or less to installing, configuring and maintaining local office equipment and for doing small development activities.